Jenna Hinze
San Juan Capistrano,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Manager of HH
Hinze Household
San Clemente, CA
08.2008 - Current
- Helped family members develop skill for short and long term care needs.
- Maintained schedules for medical and social needs, including transporting clients to appointments.
- Optimized client care with interdisciplinary case reviews alongside qualified team.
- Full time Chef.
- Daily event planner to structure the chaos to keep a happy and healthy environment for the rest of the household.
- Maintained all accounts, balanced budget, accounts payable and identified cost saving opportunities.
Broker Coordinator
Impac Lending
Irvine, CA
01.2006 - 01.2008
- Assisted in generating client account pipeline reports.
- Collaborate with Title Companies, clients and internal teams to solve issues associated with loan review.
- Ensure data on files are accurate and support documentation submitted.
- Complying with proper processing procedures and guidelines.
- Prepare files for Loan Docs.
- Increased customer satisfaction by resolving funding/underwriting issues.
- Maintained energy and enthusiasm in fast-paced environment
Broker Coordinator
Secured Funding
Costa Mesa, CA
01.2004 - 01.2006
- Handled 100+ calls and emails daily.
- Worked one on one with brokers to ensure healthy customer relationships.
- Receive and process incoming documents.
- Collaborate with Title Companies, clients and internal teams to solve issues associated with loan review.
- Assist in generating client accounts pipeline reports.
- Verified VOD‘s and VOE’s.
Loan Document Specialist
Express Capital Lending
Costa Mesa, CA
01.2001 - 01.2004
- Review loan documents and sign off conditions prior to preparing closing docs.
- Prepare Closing Docs.
- Communicate with Title, Escrow and Loc Dept.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Carefully reviewed all documents for completeness and accuracy.
- Produced and submitted completed loan packages to title and escrow professionals.
Switchboard Receptionist
First American Title Insurance Co
Santa Ana, CA
01.1998 - 01.2000
- Developed team communications and information for meetings.
- Managed telephone switchboard of 500 personnel and routed internal and external calls to provide quick connection.
- Managed 500 line switchboard system for busy company.
- Distributed all incoming mail.
- Kept smiling through all the chaos.
Education
High School Diploma -
Incline Village High School
South Lake Tahoe, CASkills
- Multi Tasker
- Organization
- Greeting customers
- Switchboard management
- Front desk operations
- Professional communication
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Excellent Communication
Timeline
Manager of HH
Hinze Household
08.2008 - Current
Broker Coordinator
Impac Lending
01.2006 - 01.2008
Broker Coordinator
Secured Funding
01.2004 - 01.2006
Loan Document Specialist
Express Capital Lending
01.2001 - 01.2004
Switchboard Receptionist
First American Title Insurance Co
01.1998 - 01.2000
High School Diploma -
Incline Village High School