Jenna Houdek
Summary
Professional healthcare supervisor with background in clinical support operations. Skilled in team leadership, workflow optimization, and patient care coordination. Known for maintaining high standards and delivering consistent results. Strong focus on collaboration, adaptability, and reliability, ensuring seamless support in dynamic healthcare environments.
Overview
19
19
years of professional experience
Work History
Clinical Support Supervisor
Viaro Care
La Crosse, WI
03.2024 - Current
- Manage all billing concerns to include reviewing monthly accounts receivable, patient account balances, submission to insurance through our EMR System, insurance holds, EAPS, and collections.
- Discussing billing issues with patients to resolve any discrepancies, resubmission to insurance, and setting up payment plans.
- Manage internal and external referral process for the clinic through communicating with external providers to ensure proper follow through is completed.
- Implement training programs to enhance staff competency and operational efficiency.
- Coordinate scheduling and workflow management to optimize resource utilization and service delivery.
- Develop and maintain relationships with healthcare providers to streamline communication and collaboration.
- Create, implement and maintain new processes for the clinic to ensure all operational needs are met.
- Coordination of the hiring process to include maintaining job postings, scheduling and conducting interviews, completing all onboarding tasks, running background checks, scheduling new hire orientation, and maintaining credentialing standards.
- Plan and coordinator company meetings and events.
- Managing the clinic membership plans through meeting with individual patients to discuss insurance, cash and membership options.
Patient Liaison
Viaro Care
La Crosse, WI
01.2022 - 03.2024
- Coordinated patient intake processes to ensure timely service delivery.
- Provided education on healthcare services and resources available to patients.
- Resolved patient inquiries and concerns, enhancing satisfaction and trust.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Contributed to the development of internal training programs designed to improve staff knowledge on effective patient liaison strategies.
- Answered incoming calls, scheduled appointments and verification of medical benefits.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Logistics Coordinator
Logistics Health Incorporated
La Crosse, WI
12.2020 - 01.2022
- Supports Account Management Team with vendor supply requests
- Creates tracking of all vendor supplied items
- Assist with the implementation of new processes
- Coordinates equipment delivery and return
Senior EOC Coordinator
Logistics Health Incorporated
La Crosse, WI
07.2020 - 12.2020
- Supports management with quality related reporting, analysis and improvement activities
- Act as a resource and liaison to support team members, internal and external customers with processes, training, education and issue resolution related to services provided based on contract guidelines
- Assist with the implementation of new contracts and contract modifications
- Drive work to ensure department goals are met
EOC Coordinator
Logistics Health Incorporated
La Crosse, WI
02.2010 - 07.2020
- Coordinated staff for onsite medical and dental events while ensuring a successful and cost-effective outcome
- Maintained a network of providers to meet the criteria needed for staffing events
- Analyzed and negotiated payments, expenses and reimbursement
- Prepared weekly deliverable reports for management
- Maintained training material for staff and trained new employees
Medical Service Coordinator
Logistics Health Incorporated
La Crosse, WI
10.2007 - 02.2010
- Provided quality customer service while scheduling dental and medical readiness appointments
- Resolved issues for customers in a timely and professional manner
Education
A.S. - Finance
Western Technical College
05-2007
Skills
- Microsoft Office (Outlook, Word, Excel, Power Point, One Note)
- Electronic Medical Record
- Customer Service
- Billing
- Organizational development
- HIPAA compliance
- Scheduling management
- Workflow management
- Patient records administration
- Building relationships with patients
Timeline
Clinical Support Supervisor
Viaro Care
03.2024 - Current
Patient Liaison
Viaro Care
01.2022 - 03.2024
Logistics Coordinator
Logistics Health Incorporated
12.2020 - 01.2022
Senior EOC Coordinator
Logistics Health Incorporated
07.2020 - 12.2020
EOC Coordinator
Logistics Health Incorporated
02.2010 - 07.2020
Medical Service Coordinator
Logistics Health Incorporated
10.2007 - 02.2010
A.S. - Finance
Western Technical College