Jenna Jesch
Reno,NV
Summary
Professional with experience in aquatic safety and leadership, prepared for this role. Proven ability to manage emergency situations, enforce safety protocols, and train team members. Strong focus on team collaboration, reliable, and adaptable to changing needs. Skills include CPR, first aid, and water rescue techniques, combined with calm and decisive personality.
Overview
8
8
years of professional experience
Work History
Head Lifeguard
City of Reno
Reno, NV
05.2022 - Current
- Maintaining chemicals and flow for pool
- Engaging employees to keep the facility clean
- Facilitated customer engagement by actively addressing and resolving complaints.
- Established and enforced safety protocols during training rescue missions to safeguard team members and victims.
DME and Casting Coordinator
The Swift Institute
11.2024 - 05.2025
- Administered casts and durable medical equipment (DME) while prioritizing patient comfort.
- Conducted regular inventory audits to maintain accurate stock records and minimize discrepancies.
- Phone calls to insurance companies to obtain prior authorizations and many other documents
- Facilitated customer engagement by actively addressing and resolving complaints.
- Assembled and maintained durable medical equipment for optimal functionality and patient safety.
Aquatic Physical Therapy Tech
Aquatic Physical Therapy of Nevada
Reno, NV
08.2022 - 11.2024
- Designed personalized workout plans tailored to individual patient needs.
- Write discharge plans for patient workouts depending on their injury
- Maintain great patient provider relations
- Given the injury or surgery I was given the freedom to create a rehabilitation work out for them
Bar and Restaurant Manager
Prost Biergarten
05.2020 - 09.2022
- Responsible for maintaining a consistent schedule for employees
- Creating and maintaining a cleaning list for every shift
- Improved my customer relation perf
- Learned how to manage stressful situations and multitask
Medical Assistant Team Lead
Skin Cancer and Dermatology Institute
03.2018 - 05.2020
- Supervisor for two locations and 14 employees
- Assisted in multiple surgeries including MOHS
- Manage schedules and time cards
- Trainer for new Medical Assistant for surgical techniques and office equipment
- Managed and diffused conflict between employees and patients
- Sterilized surgical equipment and trained to do so
Education
Registered Medical Assistant
Carrington College
03.2016
Emergency Medical Technician-Advanced
REMSA Education
03.2014
Bachelor of Science - Community Health Sciences
University of Nevada, Reno
12.2011
undefined
Massey University, Wellington, New Zealand
06.2009
Skills
- CMA/RMA(expires 3/2020)
- Trained and proficient in orthopedic casting, medical taping, and bracing
- CPR/BLS Certified (expires 3/2020)
- 20 years in General Customer Service
- Computer Technology skills in Excel, Word, Power Point and computer maintenance and repair
- Acquired skills in many local EHR systems, including off site Epic, Centricity and EMA
- Negotiation skills in high intensity situations
Timeline
DME and Casting Coordinator
The Swift Institute
11.2024 - 05.2025
Aquatic Physical Therapy Tech
Aquatic Physical Therapy of Nevada
08.2022 - 11.2024
Head Lifeguard
City of Reno
05.2022 - Current
Bar and Restaurant Manager
Prost Biergarten
05.2020 - 09.2022
Medical Assistant Team Lead
Skin Cancer and Dermatology Institute
03.2018 - 05.2020
Registered Medical Assistant
Carrington College
Emergency Medical Technician-Advanced
REMSA Education
Bachelor of Science - Community Health Sciences
University of Nevada, Reno
undefined
Massey University, Wellington, New Zealand