Jennifer (Jenna) Alpher
Norristown,PA
Summary
Expert in customer relationship management, leading to improved customer experiences. Achievements include enhancing store aesthetics and significantly increasing customer satisfaction ratings. Creative Kitchen Design Specialist recognized for productivity and efficiency in task completion. Utilize strong communication, problem-solving, and time management skills to exceed client expectations and deliver projects on schedule.
Overview
38
38
years of professional experience
Work History
Kitchen Designer
Wren Kitchens
Conshohocken, Pennsylvania
10.2024 - Current
- Developed functional kitchen layouts using 3D design software to optimize space utilization.
- Collaborated with clients to evaluate needs and preferences within budget constraints.
- Presented design concepts and revisions for client approval, facilitating project alignment.
Project Coordinator/Designer
Reico Kitchen and Bath
King of Prussia , PA
08.2021 - 10.2024
- Coordinated project schedules and timelines, ensuring timely completion of kitchen installations.
- Collaborated with design teams to meet client specifications accurately.
- Managed communication among clients, contractors, and suppliers to streamline project workflows.
- Conducted site visits for compliance with design plans and specifications.
- Designed custom kitchen layouts using CAD software for client presentations.
Certified Kitchen Planner
IKEA
Conshohocken, PA
12.2016 - 08.2021
- Designed functional kitchen layouts utilizing IKEA planning software.
- Collaborated with customers to identify needs and preferences.
- Monitored industry trends to deliver informed insights to colleagues and clients.
- Enhanced store appearance to improve customer shopping experience.
Owner/Operator
BARN PRETTY
Worcester, PA
05.2014 - 01.2016
- Managed daily operations of second-hand home decor boutique specializing in vintage furnishings.
- Coordinated vendor display arrangements within local co-op to enhance visual appeal.
- Conducted in-home consultations to provide decorative advice and optimize furniture placement.
- Oversaw advertising, social media strategies, and accounting functions to ensure operational efficiency.
Sales Consultant
PHANTASTIC PHINDS
Erdenheim, PA
11.2012 - 02.2014
- Increased revenue through strategic upselling tailored to client preferences.
- Staged store daily to enhance visual appeal.
Customer Service Representative
HRDQ
King of Prussia, PA
11.2002 - 09.2004
- General customer support operations within small business.
Sales Consultant
GOODS FURNITURE
Jenkintown, PA
07.1999 - 06.2001
- Executed comprehensive furniture sales and home decor consultations tailored to customer needs.
Server/Manager
OUTBACK STEAKHOUSE
Allentown, PA
07.1993 - 06.1998
- Joined company as server, underwent management training, and progressed to management role.
Customer Service Representative
McNEIL PHARMACEUTICAL
Spring House, PA
05.1987 - 09.1992
- Administered all facets of customer service and order fulfillment within dynamic pharmaceutical corporation.
Education
Business Management
Montgomery County Community College
Blue Bell, PABusiness Management
West Chester University
West Chester, PASkills
- Kitchen and bath design
- Verbal and written communication
- Trend analysis
- Customer relationship management
- Inventory management
- Team leadership
- Customer engagement
- Visual merchandising
Accomplishments
- Habitat For Humanity Upcycle Challenge,Philadelphia Home Show 2014-2017 - DESIGNER and Winner of the 2017 Challenge
- Presenter of Make & Take Crafts, Philadelphia Home Shows 2016/2017.
- Published a multi-page pictorial featuring holiday themed mantels, Winter 2016 issue of County Lines Magazine in Chester County, PA.
- Held multiple board positions for a local Mothers of Multiples Club.
- Ran multiple Children's Consignment sales for a MOMS club. Sales average $26K
- Mother of twin 20 year old boys...my favorite accomplishment yet!
Timeline
Kitchen Designer
Wren Kitchens
10.2024 - Current
Project Coordinator/Designer
Reico Kitchen and Bath
08.2021 - 10.2024
Certified Kitchen Planner
IKEA
12.2016 - 08.2021
Owner/Operator
BARN PRETTY
05.2014 - 01.2016
Sales Consultant
PHANTASTIC PHINDS
11.2012 - 02.2014
Customer Service Representative
HRDQ
11.2002 - 09.2004
Sales Consultant
GOODS FURNITURE
07.1999 - 06.2001
Server/Manager
OUTBACK STEAKHOUSE
07.1993 - 06.1998
Customer Service Representative
McNEIL PHARMACEUTICAL
05.1987 - 09.1992
Business Management
Montgomery County Community College
Business Management
West Chester University
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