Jenna Khal
Rancho Cordova,CA
Summary
Contains experience in leadership and operations management. Maintains skills in conflict resolution, time management, and effective communication. Prepared to drive team performance and operational excellence. Experienced with team supervision, operational efficiency, and staff training. Engage and coach and employee trainer successful at maximizing team productivity. Consistently strives to be recognized for hard work, attention to detail and goal achievement.
Work History
Package Handler
Fedex
Sacramento
12.2025 - Current
- Collaborated with team members to streamline workflow and improve package handling efficiency
- Followed safety regulations to maintain safe work environment
- Loaded packages into correct trucks
- Proved successful working within tight deadlines and a fast-paced environment
Shift Leader
Dunkin'
Carmichael, CA
10.2024 - 12.2025
- Supervised team operations to ensure timely service and product quality
- Trained new staff on standard operating procedures and customer service excellence
- Managed inventory levels, ensuring adequate stock for peak hours and minimizing waste
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Completed cash and credit card transactions accurately using POS software
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies
Crew Member
Papa Murphy's
Rancho Cordova, CA
01.2022 - 09.2022
- Took orders, prepared meals, and collected payments
- Worked well with teammates and accepted coaching from management team
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Operated cash register to ring up final bill and process various forms of payment
- Became familiar with products to answer questions and make suggestions
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
Education
Business Administration
08.2025 - Current
Business Administration
08.2023 - 05.2025
High School Diploma -
08.2019 - 05.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Creative problem-solving
- Training assistance
- Customer service focus
- Team supervision
- POS system operation
- Warehouse safety
- Heavy lifting
- Rules enforcement
- Role modeling