Crystal Lenz
DesMoines,IA
Summary
Dependable and adaptable worker with strong skills in heavy lifting, package handling, and teamwork, ready to bring efficiency and safety expertise to a new role. Proven ability to manage high-volume workloads and swiftly adapt to changing demands. Eager to contribute to a team in an entry-level position while growing professionally.
Overview
18
18
years of professional experience
Work History
Package Handler
UPS
10.2021 - 10.2025
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Followed all safety regulations and procedures when handling packages.
- Efficiently handled large volumes of packages within established time frames.
- Adapted quickly to changes in workflow as needed while meeting production goals.
- Proficiently loaded packages onto trucks for delivery using safe lifting techniques.
Shift Leader, Sandwich Artist
Subway
05.2015 - 03.2019
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Provided excellent customer service and developed strong relationships with customers.
- Trained new employees on operational procedures and customer service best practices.
- Supervised team members to ensure adherence to food safety and sanitation standards.
- Resolved customer complaints effectively, promoting a positive dining experience.
- Monitored cash handling procedures, ensuring accuracy in daily financial transactions.
- Completed cash and credit card transactions accurately using POS software.
Customer Service Clerk
Hyvee
02.2008 - 03.2010
- Provided friendly, helpful and professional assistance to customers with their requests or concerns.
- Processed payments accurately via cash, check or credit card and debit card transactions.
- Built positive relationships with customers by listening attentively and providing appropriate solutions.
- Greeted customers warmly upon entering the store and offered assistance as needed.
- Assisted customers with product selection and information to drive satisfaction.
- Provided exceptional customer service to enhance shopping experience and resolve inquiries.
Education
Bachelor of Liberal Arts - General Studies
Scott Community
Bettendorf, IowaHigh School Diploma -
Southeast Polk Senior High
Pleasant Hill03.2008
Skills
- Sorting packages
- Loading and unloading
- Adaptable to change
- Truck loading
- Label reading
- Stacking packages
- Efficient movement
- Package scanning
- Package handling
- Safety procedures
- Teamwork and collaboration
- Workplace safety
- Dependability
- Heavy lifting
- Warehouse safety
- Team collaboration
- Package unloading
- Truck loading and unloading
- Fragile item handling
- Lifts [number] pounds
- Health and safety compliance
- Positive attitude
Timeline
Package Handler
UPS
10.2021 - 10.2025
Shift Leader, Sandwich Artist
Subway
05.2015 - 03.2019
Customer Service Clerk
Hyvee
02.2008 - 03.2010
Bachelor of Liberal Arts - General Studies
Scott Community
High School Diploma -
Southeast Polk Senior High