Jenna King
Piedmont,SC
Summary
Dynamic leader with a proven track record at AT&T, where I leveraged analytical problem-solving and strategic planning to enhance team success. Skilled in data utilization and fostering professional relationships, I significantly improved operational efficiency and training processes, demonstrating versatile learning ability and consistent dependability without exceeding a numerical percentage.
Overview
13
13
years of professional experience
Work History
Integrated Sales Support Lead
AT&T
Spartanburg, SC
05.2012 - Current
- Analyzed dispatch data through Oracle to ensure the best sales opportunity for the In-Home Expert team.
- Presented operational metrics and data to ISMs and DOS for review while SEL was out on PTO.
- Strategized with ISM to stay ahead of changing dispatch and sales environments, to ensure overall team success.
- Trained incoming new hires to ensure their success, starting on the team.
- Drove the completion of training for the In-Home Expert team.
- Maintained professional working relationships and promoted open lines of communication with the immediate In-Home Expert team, as well as the entire DOS area.
- Examined inventory on a daily basis to verify that all inventory was accounted for.
- Managed the daily operations of a sales support team, including scheduling, training, and performance evaluation.
- Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
Education
Master of Science (M.S.) - Forensic Psychology
CAPELLA UNIVERSITY
Minneapolis06.2020
Skills
- Consistent Dependability
- Versatile Learning Ability
- Strategic Planning
- Analytical Problem Solving
- Inventory Management
- Proficient in Managing Multiple Tasks
- Data collection management
- Research
Accomplishments
- 2 time Connection Award Winner
- 1 time Service Excellence Award Winner
References
References available upon request.
Timeline
Integrated Sales Support Lead
AT&T
05.2012 - Current
Master of Science (M.S.) - Forensic Psychology
CAPELLA UNIVERSITY