Jenna Kinney
Washington,IL
Summary
Results-driven Shift Lead with a focus on team motivation and customer service. Successfully trained new hires on equipment use and safety regulations, while managing store opening and closing procedures. Coordinated daily tasks and assigned duties to staff members, ensuring compliance with company policies. Demonstrated leadership qualities by holding team members accountable and promoting consistency in food production and preparation.
Precise data entry clerk well-versed in confirming data accuracy of data and resolving discrepancies in information. Offering several years of experience implementing various systems and developing complex spreadsheets. Superior knowledge of grammar and punctuation.
Retail professional with solid background in customer service and store management. Known for enhancing shopping experience and streamlining daily operations. Valued team player with focus on collaboration and flexibility to adapt to changing needs. Strong in communication and problem-solving, consistently contributing to store success.
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Worker
Target
Peoria, IL
09.2025 - Current
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Collaborated with management to implement promotional displays, driving sales growth during peak seasons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Trained and mentored new team members on customer service best practices and operational procedures.
Data Entry Intern
Maui Jim Sunglasses
Peoria, Illinois
05.2025 - 08.2025
- Processed incoming data entries for inventory management and customer orders.
- Maintained accurate records using database management systems and spreadsheets.
- Collaborated with team members to ensure timely data entry and updates.
- Reviewed documents for accuracy and completeness before entry into systems.
- Executed data entry tasks with high attention to detail and accuracy.
- Utilized company software for inventory management and order processing.
Shift Lead
Dairy Queen
Metamora, USA
03.2021 - 05.2025
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Provided guidance and support to shift workers regarding operational processes, safety protocols, and customer service standards.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
Soccer Coach
Park District
Washington, USA
09.2021 - 03.2024
- Instructed players on rules, regulations, and soccer techniques.
- Motivated players to reach peak performance levels through positive reinforcement methods.
- Organized and led weekly practices that focused on developing team chemistry and communication.
- Demonstrated proper techniques for passing, shooting, dribbling and heading the ball.
Soccer Referee
Park District
Washington, USA
09.2018 - 09.2019
- Interacted with players and coaches to support safe and fair game environment.
- Maintained accuracy and impartiality at all times while officiating games.
- Regularly monitored game play and enforced rules and regulations.
- Demonstrated leadership qualities by taking charge on the field during games to ensure safety of all participants.
Education
Bachelor of Science - Business Administration
Illinois State University
Normal, IL01.2026
Associate of Arts - Psychology
Illinois Central College
East Peoria, IL05.2024
No Degree - Psychology
Eureka College
EurekaHigh School Diploma -
Washington Community High School
Washington, IL05.2022
Skills
- Customer service focus
- Team motivation
- Sales proficiency
- Team collaboration
- Time management
- Conflict resolution
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
Certification
Excel Certification by LinkedIn Learning
Languages
English
Native or Bilingual
Spanish
Elementary
References
References available upon request
Timeline
Retail Worker
Target
09.2025 - Current
Data Entry Intern
Maui Jim Sunglasses
05.2025 - 08.2025
Soccer Coach
Park District
09.2021 - 03.2024
Shift Lead
Dairy Queen
03.2021 - 05.2025
Soccer Referee
Park District
09.2018 - 09.2019
Bachelor of Science - Business Administration
Illinois State University
Associate of Arts - Psychology
Illinois Central College
No Degree - Psychology
Eureka College
High School Diploma -
Washington Community High School