Jenna Komasara
Tonawanda,NY
Summary
I am a passionate, animal-loving Kennel Manager with 12+ years of experience caring for animals professionally and personally. Throughout my career, I have built trust and rapport with hundreds of pet owners. I have recruited, hired, and trained kennel staff to provide clean, fun-loving environment for beloved pets. I am a strong leader and problem-solver dedicated to the health and safety of animals. I use independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Camp Director
Camp Bow Wow West Seneca
04.2014 - Current
- Managing daily operations for the dog day care & boarding facility serving between 65 - 120 dogs while maintaining compliance with Camp Bow Wow corporate and state regulations.
- Efficiently and appropriately handling crises including canine medical emergencies, natural disasters, and employee injuries.
- Improving canine care by consistently monitoring their health and behavior, promptly reporting any concerns to pet parents and veterinarians.
- Maintaining detailed records of medical histories, dietary needs, and behavioral observations.
- Feeding, medicating, grooming, diligent cleaning, and providing general care, improving animal welfare.
- Delivering exceptional customer service to pet owners by addressing concerns, answering questions, and offering expert advice on animal care and disease prevention.
- Addressing customer concerns regarding pet health or behavior issues with empathy, offering solutions based on personal expertise in animal care.
- Creating and providing both mental and physical enrichment for day care and boarding dogs.
- Hiring, disciplining and managing between 15 - 25 Camp staff members.
- Training, mentoring and supervising staff by sharing knowledge and expertise in kennel operations, dog behavior, animal care procedures, safety protocol and customer service standards.
- Performing staff evaluations and addressing areas for improvement.
- Maintaining and promoting a positive workplace culture, resulting in a skilled and dedicated team.
- Monitoring budget and expenditures, keeping facility within budget.
- Attending required meetings and conferences to stay current with day care & boarding best practices.
- Organizing special events and themed days to keep pet parents engaged and excited about their dog's time at Camp.
- Promoting Camp using social media such as Facebook, Instagram, Snapchat and TikTok.
Intern, Volunteer, & Animal Show Assistant
The Primate Sanctuary
09.2013 - Current
- Interned through NCCC Animal Management program
- Gained knowledge & skills in basic primate husbandry
- Provided creative enrichment for Chimpanzees and various species of monkey and lemur
- Assisted with educational shows.
Farm Intern & Animal Care Employee
SPCA Serving Erie County
01.2017 - 08.2017
- Responsible for feeding and cleaning stalls of goats, chickens, & pigs
- Responsible for daily maintenance of dog kennels and cat cages
- Other duties included laundry, dishes, transporting animals from kennels to surgery, etc.
Animal Care
Petsmart
08.2013 - 04.2014
- Duties included feeding and administering medication to all animals
- Daily cleaning and maintenance of all tanks/cages
- Animals included fresh water fish, reptiles, small mammals, cats, and parakeets.
Keeper Intern
The Buffalo Zoo
09.2012 - 08.2013
- Successfully completed three internships at the Buffalo Zoo
- Duties included meal prep, cleaning holding areas and exhibits, observing medical procedures and training sessions
- Assisted in exhibit modifications, and created enrichment items for animals
- Some of the animals I worked with included big cats, reptiles, amphibians, birds, and marine mammals.
Intern
Aquarium of Niagara
01.2013 - 05.2013
- Duties included meal prep, cleaning, exhibit maintenance and observation of training and enrichment techniques for all marine animals.
Education
Bachelor of Science - Animal Behavior, Ecology And Conservation
Canisius College
Buffalo, NY05.2017
Associate of Science - Animal Management
Niagara County Community College
Sanborn, NY05.2015
High School Diploma -
North Tonawanda Senior High School
North Tonawanda06.2012
Skills
- Animal Care Expertise
- Animal Behavior
- Safety Procedures
- Staff Management & Scheduling
- Facility Maintenance
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Team Leadership
- Decision-Making
- Problem Resolution
Certification
Pet First Aid & CPR
Timeline
Farm Intern & Animal Care Employee
SPCA Serving Erie County
01.2017 - 08.2017
Camp Director
Camp Bow Wow West Seneca
04.2014 - Current
Intern, Volunteer, & Animal Show Assistant
The Primate Sanctuary
09.2013 - Current
Animal Care
Petsmart
08.2013 - 04.2014
Intern
Aquarium of Niagara
01.2013 - 05.2013
Keeper Intern
The Buffalo Zoo
09.2012 - 08.2013
Pet First Aid & CPR
Bachelor of Science - Animal Behavior, Ecology And Conservation
Canisius College
Associate of Science - Animal Management
Niagara County Community College
High School Diploma -
North Tonawanda Senior High School
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