Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jenna Kruse

Loveland,OH

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
Milford, Ohio
05.2023 - Current
  • Maintained accurate records of member interactions and transactions.
  • Referred complex issues to management for resolution.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Answered incoming calls regarding membership benefits and services.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Greeted customers in a friendly and professional manner.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sales Associate

James Wolf Jewelers
Mason, Ohio
10.2022 - Current
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Used technology resources to assist customers in locating and selecting items.
  • Organized stockroom shelves according to size, color or style.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Handled customer complaints in a professional manner.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Greeted customers to determine wants or needs.

Education

Associate Degree in Nursing - Nursing

University of Cincinnati
Cincinnati, OH

Skills

  • Customer support
  • Financial transactions
  • Sales strategy
  • Call center experience
  • Active learning
  • Time management
  • Flexibility
  • Personal training experience
  • Team management

Certification

  • First Aid
  • CPR

Affiliations

I’m someone who loves hiking and camping—spending time outdoors is something I do often. I also enjoy traveling and meeting new people, especially hearing about their unique backgrounds and experiences. On top of that, I make it a priority to hit the gym every day, not only to relax but also to work on bettering myself.

Timeline

Member Service Representative

Planet Fitness
05.2023 - Current

Sales Associate

James Wolf Jewelers
10.2022 - Current

Associate Degree in Nursing - Nursing

University of Cincinnati

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Jenna Kruse