Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Hi, I’m
Jenna Langdon
Nashville,TN
Summary
Overview
7
years of professional experience
Work History
Nashville Locker Room
Retail Supervisor
02.2022 - 10.2023
Job overview
- Managing around 13-30 associates on game days.
- Developed relationships with guests that resulted in a high rate of customer return.
- Handled a variety of in store tasks, utilizing my multitasking skills to achieve productivity.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained in manager roles, buying product for the store, and ecommerce.
Top Golf
Guest Service Shift Lead
05.2021 - 07.2022
Job overview
- Assisted all guests upon arrival for their reservations
- Managed 200+ guests a night
- Responsible for fellow associates getting their tasks and brakes while managing the busy guest list.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Administrative tasks such as emails and phone calls with guests. Updating the tip book, scanning and filing invoices, and any other office needs.
Belle Meade Country Club
Front Desk
07.2016 - 10.2018
Job overview
- Maintained all front desk operations for the club, scheduled all members tennis lessons
- Tasked with informing members about different events happening at the club
- Event coordination, including setup and tear down.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
Education
Tennessee State UniversityNashville, TN
Bachelors in Communications
05.2022
University Overview
Belmont UniversityNashville, TN
Studied Communications, Education, and Sport Administration
05.2018
University Overview
Skills
- Adaptability
- Communication
- Building relationships
- Media Editing
- Adobe Photoshop
- Canva
- CapCut
- Store Organization
- Staff Training and Development
- Store Operations
Misc
Misc
- Internship for With The Band- Social Media, Content Creation, and video editing.
- Student athlete at Belmont University for two years.
- Voted MVP and Team Captain senior year.
- Youth intern at Grace Community Church for one year.
Timeline
Retail Supervisor
Nashville Locker Room
02.2022 - 10.2023
Guest Service Shift Lead
Top Golf
05.2021 - 07.2022
Front Desk
Belle Meade Country Club
07.2016 - 10.2018
Tennessee State University
Bachelors in Communications
Belmont University
Studied Communications, Education, and Sport Administration