Britney Keiffer
Lansing,MI
Summary
Encouraging manager and analytical problem-solver with proven expertise in team leadership and adaptability, honed at Sparrow Hospital and Cottage Gardens Lansing. Skilled in customer relations and inventory management. I embody reliability, dedication, and foster teamwork, driving exceptional service and operational efficiency.
Overview
19
19
years of professional experience
Work History
Retail Supervisor
Cottage Gardens Lansing
03.2021 - Current
- Trained staff on policies, procedures, and sales techniques to enhance performances.
- Scheduled workers and delegated assignments to effectively meet customer and business demands.
- Promoted business development by building and maintaining relationships with new/existing clients.
- Submitted reports to senior management to aid in business decision-making and planning.
Phlebotomy Team Lead
Sparrow Hospital
05.2009 - 03.2021
- Assisted in training and onboarding new phlebotomists.
- Coordinated inventory management, ensuring smooth daily operation.
- Collaborated with laboratory staff thorough knowledge of the latest industry standards in phlebotomy techniques to maintain proper specimen handling, storage, and transport procedures.
- Established strong relationships with patients through compassionate care and excellent bedside manner.
Commercial Janitorial Specialist
Ellis Cleaning Co.
03.2006 - 08.2010
Education
Phlebotomy Certification - Medical Technology
Capital Area Career Center
Mason, MI05-2009
High School Diploma -
Holt High School
05-2009
Skills
- Reliability
- Adaptability
- Customer Relations
- Teamwork and Collaboration
- Creativity
- Project Managment
Timeline
Retail Supervisor
Cottage Gardens Lansing
03.2021 - Current
Phlebotomy Team Lead
Sparrow Hospital
05.2009 - 03.2021
Commercial Janitorial Specialist
Ellis Cleaning Co.
03.2006 - 08.2010
Phlebotomy Certification - Medical Technology
Capital Area Career Center
High School Diploma -
Holt High School
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