Summer Hayes
Riverdale,GA
Summary
Talented PIC (Person In Charge) bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
4
4
years of professional experience
Work History
Retail Supervisor
BJ's Wholesale Club
03.2024 - Current
- Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results
- Maintains deep knowledge of club policies and procedures across all areas of the club
- Provides leadership and direction, and manages day-to-day operations of Fresh (meat, produce, deli, bakery), Front of House Departments (tire bay, gas station, member service, frontline, membership fee income, and maintenance departments), overall merchandising, signage, recovery, and receiving within the club
- Works closely with the Fresh Manager, Meat Manager, Front End Manager, and Night Manager to validate and ensure that all sanitation, food safety, and Team Member safety policies and procedures are in place and being effectively executed
- Escalates issues as appropriate to Home Office or the Club Manager as needed
- Responsible for the effective communication of department activities and Home Office initiatives to club Team Members
- Responsible for the effective communication and partnership with regional business partners
- Continually monitors member service levels and ensures a positive service experience is delivered to all Members
- Assesses Team Member performance, provides actionable feedback and coaches, teaches and develops talent
- Assists in onboarding, training and performance management
- Learns quickly and adapts to change
- Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the 'why's', and keeping messaging simple
- Exhibits strong decision-making capabilities that align with the Company's strategic priorities and support the achievement of club operational goals and objectives
- Any person working as a Manager on Duty in the State of Florida must be able to successfully complete and hold a qualifier certification, through the Florida Department of Agriculture and Consumer Services
- This qualification is required by the state of Florida and any person overseeing retail propane operations must hold a qualifier certification
- BJ's will pay for 100% of the training and cost of the exams to obtain this qualifier certification
- Operates forklift in a safe and efficient manner
- Maintains all club policies and procedures
- Regular, predictable, full attendance is an essential function of this job
- Performs other duties as assigned, including working in other departments as needed.
Operations Specialist
Synovus
12.2021 - 01.2024
- Managing day-to-day operations
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
- Assisting with the implementation of new processes and procedures
- Identifying ways to improve customer experiences
- Tracking and reporting on operational performance
- Maintaining policy and procedure documents
- Keying checks, deposits and any other financial documentation
- Balancing major accounts and foreign accounts
Graduate Assistant/Intern
Columbus State University
08.2022 - 12.2022
- Work with the College of Education and Health Professions to get an understanding of the short term and long term targets and then develop content strategies accordingly
- Creating content which will catch maximum student interest
- Writing and reviewing content for websites, social media pages and public communications
- Optimize Search Engine Optimization driven content and increase the site traffic
- Collaborating with the content and team to decide the brand taglines and other promotional material
- Measuring and monitoring website and social media traffic statistics
- Monitor the increase in traffic due to new content and take actions accordingly to improve the traffic metrics
- Brainstorming and suggesting new ways to improve the traffic by tapping into new platforms and channels
- Ensure that the content is compliant with the copyright and data protection laws
- Maintain consistency in content and ensure alignment with the brand history and plans
- Identify student needs in relation to the College of Education and Health Professions and write content to cater those needs
- Update the website, social media and content pages periodically
- Conducting research on the key SEO terms and incorporating them into the content to achieve maximum viewership
Fraud Analyst
TSYS
08.2020 - 11.2021
- Call Center
- Filed fraud claims
- Verified customers depending on their status
- Reviewed accounts in full detail to discern fraud or non-fraud
- Used systems such as TS1 and TS2, Innovis, LexisNexis, CA Tools and so forth
- Correctly used all greetings, closings and scripts depending on the problem at hand
- Notated each account in detail after viewing it with the customer
- Reviewed previous transactions for validity
- Blocked and transferred accounts with fraud present.
Education
Master of Arts - Communications, Integrated Media
Columbus State University
Columbus, GABachelor of Arts - Communications, Integrated Media
Columbus State University
Columbus, GA05.2019
Associate of Arts - Mass Communications
Atlanta Metropolitan State College
Atlanta, GA05.2017
Skills
- Employee Motivation
- Store Organization
- Task Delegation
- Customer Service Management
- Cash handling oversight
- Store operations
- Operational Efficiency
- Customer Engagement
- Operations tracking
- Financial Analysis
- Task Prioritization
- Reliability
Timeline
Retail Supervisor
BJ's Wholesale Club
03.2024 - Current
Graduate Assistant/Intern
Columbus State University
08.2022 - 12.2022
Operations Specialist
Synovus
12.2021 - 01.2024
Fraud Analyst
TSYS
08.2020 - 11.2021
Master of Arts - Communications, Integrated Media
Columbus State University
Bachelor of Arts - Communications, Integrated Media
Columbus State University
Associate of Arts - Mass Communications
Atlanta Metropolitan State College
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