Rosalie Waites
Austin,TX
Summary
I’m from California and worked at jack in the box when I was 18 until 25 and became an assistant manager. In 2010 I moved to Pasadena Texas and worked at Bayshore Medical Center and became an ambassador a job I absolutely loved. Then I transferred to Austin Texas to be closer to my mom and got with the same company St David’s Medical Center was an ambassador. For a new opportunity I took a cook position at The Heart Hospital of Austin. I seen another opportunity for growth at Seton Medical Center and took that. There I was hired as a line server and grill cook. In six months from being there I became a lead. My next promotion was in 2022 I became a production supervisor. in 2023 April I was honored to go to leadership class and from there I became the retail supervisor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Compass Group USA/ Touchpoint
Austin, TX
06.2018 - 04.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Cook
Heart Hospital Of Austin
Austin, TX
02.2016 - 02.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Suggested actionable improvements to streamline training procedures.
- Planned menus for different events, seasons and customer requests.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Identified inefficiencies leading to improved productivity.
- Trained and supervised cooking staff to expertly meet daily needs.
Ambassador
St David's Medical Centre
Austin, TX
10.2013 - 02.2016
- Manages food allergens.
- Modifies menus according to diet prescriptions.
- Provides basic diet information throughout a patient’s stay.
- Acts according to Joint Commissions/CMS standards and regulations for infection prevention control.
- Communicates with patients, their visitors and the hospital’s care team.
- Resolves patient dining concerns or complaints immediately.
- Reports a patient’s need for assistance to a supervisor or the care team, as appropriate.
- Maintains patient confidentiality.
- Follows all sanitation and safety guidelines.
- Performs other duties as assigned.
Ambassador
Bayshore Medical Center
Pasadena, TX
08.2010 - 10.2013
Ambassador
Bayshore Medical Center
Pasadena, TX
08.2010 - 10.2013
- Manages food allergens.
- Modifies menus according to diet prescriptions.
- Provides basic diet information throughout a patient’s stay.
- Acts according to Joint Commissions/CMS standards and regulations for infection prevention control.
- Communicates with patients, their visitors and the hospital’s care team.
- Resolves patient dining concerns or complaints immediately.
- Reports a patient’s need for assistance to a supervisor or the care team, as appropriate.
- Maintains patient confidentiality.
- Follows all sanitation and safety guidelines.
- Performs other duties as assigned.
Education
GED -
TEA
Austin, TX06.2017
Skills
- Task Delegation
- Inventory Control
- Store Organization
- Staff Training and Development
- Customer Service Management
- Scheduling and timekeeping
- Store maintenance
- Employee Motivation
- Goal Setting and Achievement
- Cash handling oversight
- Promotions and Marketing
- Merchandise Inspection
- Cash Handling and Reconciliation
- Employee Training
- Handling Complaints
- Product Merchandising
- Staff Coaching and Training
- Sales floor organization
- Inventory and Stocking
- POS Terminal Operation
- Inventory Oversight
- Delegation and Supervision
- Team Building and Motivation
- Critical Thinking
- Policy Enforcement
- Superior Work Ethic
- Shelving
- Scheduling and Time-Tracking
- Records Organization
- Adaptable to Changing Demands
- Performance monitoring
- Flexible Work Schedule
- Relationship Building
- Leadership Development
- Work Area Inspection
Certification
TSS Leadership Academy
Timeline
Retail Supervisor
Compass Group USA/ Touchpoint
06.2018 - 04.2024
Cook
Heart Hospital Of Austin
02.2016 - 02.2016
Ambassador
St David's Medical Centre
10.2013 - 02.2016
Ambassador
Bayshore Medical Center
08.2010 - 10.2013
Ambassador
Bayshore Medical Center
08.2010 - 10.2013
GED -
TEA