Nolan LeBoeuf III
Hendersonville,TN
Summary
Dynamic retail and banquet operations leader with a proven track record having 17 years in leadership with Marriott. Expert in staff training and development, enhancing team performance and customer satisfaction. Skilled in budgeting and financial management, successfully optimizing resources to increase revenue by 20%. Committed to fostering a positive work environment and exceeding service expectations.
Overview
11
11
years of professional experience
Work History
Retail Supervisor
Compass Group Management
Richardson, TX
10.2025 - Current
- Supervised daily retail operations, ensuring compliance with company standards and procedures.
- Trained new staff on operational processes and customer service protocols.
- Managed inventory levels, optimizing stock organization and storage efficiency.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Monitored team performance, providing feedback and coaching to improve productivity.
- Analyzed sales data to identify trends and recommend adjustments for better results.
- Collaborated with management to develop promotional activities that increased foot traffic.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
Director of Banquets
Naples Grande Beach Resort
Naples, FL
04.2021 - 11.2024
- Directed banquet operations, ensuring seamless execution of events and high guest satisfaction.
- Developed and implemented training programs for banquet staff to enhance service quality.
- Collaborated with kitchen and event planning teams to create customized menus and layouts.
- Managed vendor relationships to secure competitive pricing for event supplies and services.
- Analyzed feedback from events to identify areas for improvement and implement best practices.
- Oversaw budget management for banquet operations, optimizing resource allocation and cost control.
- Led cross-functional teams in coordinating logistics for large-scale events at the resort.
- Established standard operating procedures to streamline banquet processes and enhance efficiency.
- Established a positive work environment, fostering employee morale and reducing turnover rates among banquet personnel.
- Developed comprehensive training programs for new hires, expediting their integration into the team and enhancing overall staff performance.
- Evaluated post-event feedback from clients to identify areas of improvement for future events, continually refining service offerings as needed.
- Streamlined banquet operations through the implementation of efficient processes and staff training initiatives.
- Increased revenue by strategically upselling additional services and customizing event packages for clients.
- Maximized team performance by providing ongoing coaching, feedback, and motivation to banquet staff members.
- Achieved high levels of customer retention through exceptional service delivery paired with personalized follow-up efforts after each event.
- Managed budgets for multiple events simultaneously, ensuring cost-effective solutions without compromising quality standards.
- Led pre-event meetings with staff members to communicate essential information regarding event logistics, client expectations, and performance goals.
- Enhanced guest satisfaction by effectively managing banquet events and coordinating with various departments.
- Reduced customer complaints by proactively addressing potential issues and consistently exceeding service expectations.
- Ensured compliance with local health codes, safety regulations, and company policies throughout all aspects of banquet operations.
- Collaborated with culinary teams to create customized menus that accommodated dietary needs while enhancing overall dining experience.
- Coordinated seamless transitions between events, optimizing room setups and teardowns to minimize downtime between functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Senior Banquet Manager
JW Marco Island Beach Resort
Marco Island, FL
01.2018 - 10.2020
- Led banquet team in executing large-scale events, ensuring exceptional service and guest satisfaction.
- Developed and implemented operational procedures to enhance event efficiency and effectiveness.
- Coordinated with kitchen staff to design customized menu offerings for diverse clientele.
- Managed vendor relationships to secure quality supplies and services for events.
- Trained and mentored junior staff on best practices in event management and customer service.
- Monitored event setups to ensure compliance with safety standards and client specifications.
- Analyzed feedback from events to identify areas for improvement and implement changes accordingly.
- Collaborated with sales team to strategize on upselling opportunities for banquet services and packages.
- Continuously improved operational efficiency by analyzing post-event feedback and implementing necessary changes for future events.
- Ensured client satisfaction through regular communication and adherence to their specific requirements throughout the event planning process.
- Streamlined event execution by effectively coordinating with various departments, including catering, audiovisual, and housekeeping teams.
- Enhanced team performance through regular evaluations, constructive feedback, and professional development opportunities for staff members.
- Boosted revenue through upselling additional services to clients during the planning process.
- Developed comprehensive training programs for new hires, resulting in increased staff competency and reduced onboarding time.
- Maintained strict compliance with safety regulations, minimizing accidents or incidents during events.
- Maximized staff productivity by implementing efficient scheduling and task delegation strategies.
- Increased overall event success rates by setting realistic goals, closely monitoring progress, adjusting strategies as needed.
- Optimized budget allocation by accurately forecasting expenses based on historical data analysis and current trends.
- Increased repeat business by building strong relationships with clients and providing consistent high-quality service.
- Fostered a positive work environment by promoting open communication and teamwork among banquet staff members.
- Enhanced guest satisfaction by providing exceptional banquet services and promptly addressing any concerns.
- Established collaborative relationships with other hospitality professionals in the area, fostering a network of resources and support.
- Implemented creative solutions to accommodate last-minute requests or unforeseen challenges during events, ensuring client satisfaction at all times.
- Maintained a thorough understanding of industry trends and best practices to ensure the banquet department remained competitive in the market.
- Facilitated seamless event transitions by orchestrating precise setup and teardown procedures for each function.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
OSR Manager
Marriott
Bethesda, MD
12.2014 - 01.2018
- Assessed training needs and tailored content to meet diverse learner requirements.
- Developed and delivered training programs to enhance employee performance and engagement.
- Evaluated training effectiveness through feedback and assessments, ensuring continuous improvement.
- Mentored junior trainers, providing guidance on instructional design and delivery techniques.
- Collaborated with management to align training initiatives with organizational goals and objectives.
- Implemented innovative training tools and technologies to enhance learning experiences.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Collaborated with management to identify company training needs and scheduling.
- Developed effective training manuals, modules and teaching aids.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Conducted needs assessments to tailor training programs, ensuring alignment with business goals.
Education
Business
Louisiana State University
Baton Rouge, LAHigh School Diploma -
John Ehret
New Orleans, LASkills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Customer service management
- Scheduling and timekeeping
- Employee motivation
- Goal setting and achievement
- Cash handling oversight
- Technology proficiency
- Budgeting and financial management
- Staff meeting leadership
- Employee training
- Multitasking and prioritizing
- Staff coaching and training
- POS terminal operation
- Retail operations
- Delegation and supervision
Timeline
Retail Supervisor
Compass Group Management
10.2025 - Current
Director of Banquets
Naples Grande Beach Resort
04.2021 - 11.2024
Senior Banquet Manager
JW Marco Island Beach Resort
01.2018 - 10.2020
OSR Manager
Marriott
12.2014 - 01.2018
Business
Louisiana State University
High School Diploma -
John Ehret