Jenna Levy
Mayo Clinic
Summit Point,WV
1
Certification
10
years of professional experience
I am a cardiac monitoring specialist with nearly a decade of experience working with implanted cardiac devices, ECG and EGM interpretation, and remote monitoring across multiple vendor platforms. Since 2017, I have supported patients and clinicians by delivering accurate diagnostics, reliable triage, and clear clinical communication. I bring calm judgment in emergent situations, strong analytical skills, and a commitment to providing actionable ILR data that improves patient outcomes. I have experience with Medtronic, Abbott, Boston Scientific, and Biotronik systems, and am proficient in Epic, Athena, Cerner, among other EMRs. I am driven by the belief that better knowledge, better communication, and better systems lead to better care, and I am excited to continue growing in the cardiac device field with teams that put patients first.
Work History
Cardiac Monitor Interpretation Tech
3 Years 5 Months- Provide advanced technical and clinical support for remote cardiac monitoring patients, including, but not limited to; device troubleshooting, data interpretation and analysis, report compilation and writing, recognizing anomalies or abnormal device functions and escalating as appropriate, physician and clinical staff coordination
- Train and mentor new staff in workflow, procedure optimization, quality and compliance with documentation, and providing exceptional care
- Assist with the development of process improvements that enhance operational efficiency and workflow
- Special projects: emergency holter reading team, video production team to enhance patient training videos
Cardiac Catheterization Technologist
7 Months- Monitored patient condition through the interpretation of electrocardiograms and intracardiac pressures, alerting physicians of abnormalities or significant changes in a timely manner.
- Administered necessary procedural medications per MD/protocol while following the five medication rights to reduce potential medication errors
- First assistant to the physician to assist with procedures including, but not limited to, administering contrast media to visualize coronaries, cardiac catheterizations, interventions such as balloon insertions and inflations, stent placements, implanted cardiac device insertions and changeouts
- Utilized interpersonal communication to provide guidance, emotional support, and education to patients before, during, and after procedure to determine changes in status and alleviate anxiety
- Removed sheath post procedure when indicated, obtained hemostasis, and evaluated patient post procedure for changes in status or complications
Criminal Research Analyst
9 Months- Met quality and productivity standards as established by business operating procedures and supervisory expectations
- Conducted criminal research utilizing criminal information and court websites to determine if a subject has a clear record or has criminal information to provide to the client
- Entered findings and results into the internal server as per WSS standard guidelines, client guidelines, and applicable law
Communications Specialist
1 Year 4 Months- Remotely monitored EMR and device vendor sites for missed cardiac transmissions and disconnects
- Remotely monitor EMR and device vendor sites for missed cardiac transmissions and disconnects
- Managed multiple clinic accounts with a turnaround assignment time of less than two weeks
- Managed multiple clinic accounts with a turnaround assignment time of less than two weeks as needed
- Scheduling projects, reconciling Do Not Call lists, and other client focused projects as necessary
- Assisted in interviewing prospective new hires
- Selected as a new hire educator
Cardiovascular Technician
1 Year- Generated implanted cardiac
device reports, triaged device alerts, reviewed and processed ILR transmissions - Worked with remote monitoring platforms from all four major cardiac device manufacturers
- Reconciled patient medications, records, and conducting appropriate clinical testing
- Account management, patient experience management, protocol management and implementation
- Ensured that proper documentation and records policies are followed
- Trained and educated current and new employees on each new process and procedure
- Obtained patient consent for medical procedures to ensure understanding and compliance. for applicable procedures and interventions while providing supplemental education to assist in the decision making process
Clinical Resource Coordinator
8 Months- Organized the procurement of implants, tissues, and equipment for each individual surgical case
- Analyzed, reconciled, and verified daily charges
- Received new implant and equipment requests, conducting research, compiling and presenting results to the CFO during monthly committee meetings
- Handled the processing and authorization of emergency tissue, implant, and materials requests
- Coordination for adequate staffing of Surgical Assistants for each case
- Organized and facilitated the recertification process for the Center of Excellence in Minimally Invasive Gynecology certification
Exercise Physiologist and Clinical Administrator
1 Year 3 Months- Led the transition of patients from transtelephonic monitoring to remote monitoring
- New account management; device equipment setup for newly transitioned patients, patient education and troubleshooting, health information records requests, device research
- Download and triage implanted device reports
- Processed and coordinated the add-on surgeries, procedures, and inpatient device checks
- Conducted process education for clinicians and administrative staff
- Day to day operational and administrative duties as required
Education
Bachelor of Science - Kinesiology and Exercise Science
Skills
Rhythm Analysis
Quality Auditing
Incident Reporting
Data Interpretation
Patient Engagement
Cross-functional Collaboration
Ethical Standards and Conduct
Affiliations
- American College of Cardiology
- Heart Rhythm Society
Certification
CCT, Bronze Mayo Clinic Quality Fellow, Healthcare Data Security Privacy and Compliance, AI for Leaders in Healthcare, Emerging Automation Trends and Responsible Use
Timeline
Cardiac Monitor Interpretation Tech
Mayo Clinic
05.2023 - CurrentRead More
Cardiac Catheterization Technologist
Winchester Medical Center
03.2022 - 10.2022Read More
Criminal Research Analyst
Wholesale Screening Solutions
06.2021 - 03.2022Read More
Communications Specialist
PaceMate
01.2020 - 05.2021Read More
Cardiovascular Technician
Virginia Heart
01.2019 - 01.2020Read More
Clinical Resource Coordinator
Reston Hospital
05.2018 - 01.2019Read More
Exercise Physiologist and Clinical Administrator
Sentara Healthcare
02.2017 - 05.2018Read More
George Mason University
Bachelor of Science from Kinesiology and Exercise Science
Read More