Jenna Lewis
Newnan,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales/Loss Prevention Associate - Asset Protections
Academy Sports
06.2021 - Current
- Assist customers with inquiries while relying on in-depth knowledge of products
- Team player, successfully managing and prioritizing multiple tasks in fast-paced retail environment
- Consistently recognized as superior customer service associate
- Demonstrates success in driving sales/profitability by achieving and surpassing all performance goals.
- Provides loss control reporting for prospects and clients.
- Routinely enhances training processes for departments to increase overall functionality.
- Developed and consistently implements procedures to reduce risk of shoplifting and other loss prevention related issues.
- Implements and maintains loss prevention programs in close collaboration with store management.
- Consults regularly with store managers on bases to perform loss investigations.
Administrative Support
University of West Georgia
03.2019 - Current
- Assists in day-to-day business operations of UWG Newnan.
- Manages site calendar as well as multiple other's schedules in addition to scheduling for multiple individuals and space rentals.
- Created and implemented front office Standard Operating Procedural manual.
- Provides faculty services and support as well as general AV support.
- Aids in testing support inside and outside classroom as well as manages cash operations related to student proctoring.
- Proficient in RegisterBlast.
- Proctors students face-to-face and virtually, ensuring integrity of online learning is upheld.
- Prepares student testing information and testing policy statements.
- Familiar with eCore, UWG Online, Certification (AAB) testing, SAR support testing, make-up exams for current Newnan students, and outside institutions.
- Manages Parking Pass Program.
- Manages Student Bookstore Delivery Program.
- Assists in coordination, development, and delivery of professional academic events, supporting and strengthening collaboration of UWG Newnan stakeholders and the Newnan/Coweta community.
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performs meticulous record filing to improve document organization and management.
- Regularly restocks supplies and places purchase orders to maintain adequate stock levels.
- Developed and consistently update spreadsheets and databases to track, analyze, and report on performance data.
- Assists in development and implementation of new administrative procedures.
- Facilitates timely delivery of special projects to meet organizational and departmental objectives.
Student Assistant/Front Office of Academic Affairs
University of West Georgia
04.2016 - 12.2018
- Performed superior student customer service.
- Managed annual parking permits.
- Responsible for Wolf Card ID's
- Handled bookstore deliveries and pick-up.
- Offered testing support.
- Organized receipt of payments (including tracking cash operations related to student testing).
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Master of Arts - Criminal Justice
University of North Georgia
Dahlonega, GA12.2024
Bachelor of Science - Criminology
University of West Georgia
Carrollton, GA01.2018
LPN Diploma - Nursing
West Georgia Technical College
Carrollton, GA01.2012
Skills
- Ethical conduct
- Organizational skills
- Strong verbal/ written communication skills
- Critical Thinking
- Adherence to University directives, policies and procedures
- Ability to prioritize multiple, competing tasks
- Exceptional concierge customer service
- Detail orientation
- Strong collaborative teamwork abilities
- Time management
- Adherence to FERPA policies and recognition of sensitive data
- Proficient in Microsoft Office/ Google Workspace
Areas Of Proficiency
- Strong collaborative teamwork member
- Strong verbal/written communication skills
- Ability to interact in a diverse, multi-cultural community
- Proficient in Microsoft Office
- Independent/team problem-solver
- Ability to prioritize multiple, competing tasks
- Proficient in Google Workspace
- Adherence to University directives, policies & procedures
- Adherence to FERPA policies and recognition of sensitive data
References
- Susan Mullins, Ed. D., University of West Georgia, 404-819-2660, smullins@westga.edu, College of Education
- Charles Carter, M.D., University of West Georgia, 334-524-6409, ccarter@westga.edu, Department of Natural Sciences
- Robert Heaberlin, Ed.D., Professional Association of Georgia Educators District 6, 770-316-8533
Certification
Basic Life Support (CPR and AED)
Timeline
Sales/Loss Prevention Associate - Asset Protections
Academy Sports
06.2021 - Current
Administrative Support
University of West Georgia
03.2019 - Current
Student Assistant/Front Office of Academic Affairs
University of West Georgia
04.2016 - 12.2018
Master of Arts - Criminal Justice
University of North Georgia
Bachelor of Science - Criminology
University of West Georgia
LPN Diploma - Nursing
West Georgia Technical College
Basic Life Support (CPR and AED)
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