Josefa Altenburg
West Orange,NJ
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
19
19
years of professional experience
Work History
Loss Prevention Officer
Tiffany & Company
05.2020 - Current
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Completed incident reports and activity logs for accurate, current records.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Security Console Operator
Prism Property Management
09.2019 - Current
- Enhanced security by monitoring and controlling access to facilities and responding to emergencies promptly.
- Ensured a safe environment by performing regular security checks and identifying potential risks.
- Improved response time to incidents by maintaining open communication with law enforcement agencies and emergency services.
- Minimized loss prevention through effective surveillance, thorough reporting, and diligent follow-up on identified issues.
Clerk/Driver/Coordinator
People Ready Staffing Agency
586 Newark Avenue 2nd floor Jersey City, NJ
03.2017 - 09.2019
- Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Worked closely with personnel, customers, and contractors to resolve problems.
Stay At Home Mom
Self Employed
West Orange, NJ
03.2012 - 03.2017
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Adoption Specialist
NJ Department of Children and Families
Trenton, NJ
06.2005 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Social Work
Kean University
1000 Morris Avenue Union, NJ 0708308.2005
Skills
- Investigations
- Theft Prevention
- Property Patrol
- Surveillance Techniques
- CCTV Monitoring
- Incident Reporting
- Teamwork Abilities
- Problem Solving
- Conflict Resolution
- Report Writing
- Ethical Conduct
- Adaptability and Flexibility
- Analytical Thinking
- Problem-Solving Abilities
Languages
Spanish
Native or Bilingual
NJ Army National Guard & Counter Drug Ops1996-2001
2A Linguist/Counter Drug Ops
Translated & transcribed various types of documents for Law Enforcement Agencies ranging from ATF to DEA.
Timeline
Loss Prevention Officer
Tiffany & Company
05.2020 - Current
Security Console Operator
Prism Property Management
09.2019 - Current
Clerk/Driver/Coordinator
People Ready Staffing Agency
03.2017 - 09.2019
Stay At Home Mom
Self Employed
03.2012 - 03.2017
Adoption Specialist
NJ Department of Children and Families
06.2005 - 03.2012
Bachelor of Science - Social Work
Kean University