Jenna Majorowicz
Lakeville,MN
Summary
Detail oriented and seasoned IT Program Manager, tough mindedness, great problem-solving abilities and highly organized. Lends unique oversight for critical info technology programs. Comprehensive experience in business development, Project Management, Agile Project Management, operational management, training, consulting, and customer experience. Resourceful, tech-savvy approach honed over more than 8 years toward handling complex hardware, software and development installations. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations. Strong ability to be consistent in following rules and procedures and at the same time be flexible with change that allows delivery of great quality work and still adjust to new procedures as necessary.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Delivery Lead, Principal
Further
Eagan, MN
08.2017 - Current
- Participates in creation and approval of strategy for delivery of applications within multiple capabilities by engaging with Product Owner and Stakeholders.
- Leads resolution for cross functional issues and escalates with recommendations when appropriate.
- Conduct Agile ceremonies including daily stand-ups (scrum), sprint planning, backlog grooming, sprint technical reviews and demos.
- Manages applicable vendor resources and vendor relationships to ensure strong vendor performance and continuous improvement.
- Manage project artifacts in Jira and Confluence
- Deliver Project Status to stakeholders. Escalation of issues, impacts and risk reporting.
- Mentors less experienced employees to ensure that capability and technical expertise for internal resources are adequate to support business needs.
- Managed large scale project to re-write internal platform portal while migrating DB. Re-write project was 100+ APIs and 50+ front end screens
Director of Technical Services
Avionte Staffing Software
Eagan , MN
06.2016 - 08.2017
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Lead team of 21 technical analysts both in US and Nepal across seven disciplines; Software Upgrades, Conversion, Reports, Utilities, Feeds, Set-ups and electronic documents.
- Lead team of payroll service analysts.
- Developed and implemented goals and metrics for teams as well as defined processes for cross department efficiencies to increase knowledge share
- Maintain FIFO methodology with 7-10 day first response on all issues while averaging 90-100k billable monthly.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved operational planning and business frameworks to enhance resource utilization, reduce waste and accomplish company objectives while staying within budget.
Technical Services Manager
Avionte Staffing Software
Eagan , MN
07.2015 - 06.2016
- Lead team of technical analysts both in US and Nepal across seven disciplines; Software Upgrades, Conversion, Reports, Utilities, Feeds, Set-ups and electronic documents.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maintain FIFO method with 7-10 day first response on tickets while averaging 90-100k billable monthly.
- Engineering and implementing operational processes and procedures.
- Made technical suggestions regarding modifications to documentation, product performance, and failure analysis.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
Business Consultant/Business Consultant Manager
Avionte Staffing Software
Eagan, MN
03.2014 - 07.2015
- Assisted Sales team with on-site and remote ROI and workflow demonstrations with prospects.
- Performed on-site and remote consultations to existing clients to improve platform efficiency.
- Conducted workflow demonstrations to present best practices, identify gaps and create to-do list of customizations, changes in client’s processes and determine configurations needed.
- Prepared final documentation of workflow as deliverable document to clients.
- Communicated with and inform Account Manager and Project Managers on recommendations and priorities and strategies.
- Prepared and documented recommendations, timelines and costs for client engagements.
- Managed 3rd party alliance partnership relationships
- Managed team of 4 Technical and Business Consultants.
- Designed new projects with timelines, budgets and scope of work plans.
- Directed major client engagements and monitored asset managements.
- Introduced new systems of organization to streamline company changes.
Business Analyst
Avionte Staffing Software
Eagan, MN
09.2013 - 03.2014
- Supported two teams of developers in agile development environment.
- Proficient in gathering requirements to recommend solutions for clients, internal customers, and business stakeholders.
- Experience writing user stories and acceptance criteria to assist User Experience Author capture what users are trying to accomplish with specific actions being taken.
- Prioritized user stories to help determine order in which work should be completed to ensure viable product is ready for release.
- Assisted in managing and testing patch releases to ensure appropriate fixes are included in release.
- Worked alongside product development manager, software architect, and lead user experience author as core product ownership team.
- Facilitated multiple different development projects at one time from desktop application to mobile CRM tool.
- Assisted product development manager in producing product roadmaps, release overviews and product data sheets.
- Assisted in designing functionality as subject matter expert for new government regulations.
Senior Project Manager
Avionte Staffing Software
Eagan, MN
03.2012 - 09.2013
- Lead complete implementation of all functionality of Avionte system for 3-8 clients simultaneously ranging from 40 - 100+ system users.
- Performed initial scope engagements that evaluated staffing companies’ business operations and personnel.
- Provided detailed estimate of hours involved, training necessary, and development required.
- Organized implementation schedule for particular client- including training, conversion, development work, customizations, 3rd party integrations, parallel and live weeks.
- Set up and configuration of new clients’ database.
- Maintained issues list and budget of project with constant communication between all parties involved.
- Managed all resources necessary for timely execution of implementation plan Client/Account Management.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Client Services Manager
Avionte Staffing Software
Eagan, MN
11.2011 - 03.2012
- Responsible for managing account portfolio of over 20 clients that are currently in implementation phase or live software environment to build relationships and effectively deliver superior client services.
- Worked closely with Project Managers to maintain continuous knowledge of project status in order to identify opportunities and/or issues related to each project.
- Provided consulting services for all levels of business to include sales, operations and back office practices.
- Knowledge of company capabilities and services along with new features and effectively delivers all offerings to client.
- Facilitated strong and successful internal team relations through clear communication and attainable goals.
- Created, planed and conducted training courses and webinars for both client users and internal employees.
- Developed training videos and technical documents to outline application and core functionality.
- Managed several report, technical support and enhancement projects for portfolio of clients to ensure items are completed efficiently, quickly and meet clients’ quality requirements.
- Demonstrated ability to prioritize tasks based on deadlines and importance.
- Communicated information effectively to all employee levels from entry level to executive management.
- Demonstrated ability to multi-task while maintaining high attention to detail in high pressure environment with minimal supervision.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Education
B.A. - Organizational management and leadership
Concordia University, St. Paul
Saint Paul, MN05.2010
Skills
- Agile and Waterfall Methodology
- Risk Mitigation Planning
- Product Owner
- Project Planning, Estimation and Development
- Strategic Planning
- Project Status Reports
- Software Development Lifecycle
- Project Charter and RACI
- Scrum Processes
- Software Development Lifecycle
- Project Charter and RACI
- Scrum Processes
Accomplishments
Top Employee Award winner: 2020
Managed and lead company wide re-brand efforts
Certification
CPO - Certified Product Owner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Delivery Lead, Principal
Further
08.2017 - Current
Director of Technical Services
Avionte Staffing Software
06.2016 - 08.2017
Technical Services Manager
Avionte Staffing Software
07.2015 - 06.2016
Business Consultant/Business Consultant Manager
Avionte Staffing Software
03.2014 - 07.2015
Business Analyst
Avionte Staffing Software
09.2013 - 03.2014
Senior Project Manager
Avionte Staffing Software
03.2012 - 09.2013
Client Services Manager
Avionte Staffing Software
11.2011 - 03.2012
B.A. - Organizational management and leadership
Concordia University, St. Paul
CPO - Certified Product Owner
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