Summary
Overview
Work History
Education
Skills
Employee of The Quarter
Timeline
Generic

Jenna Martinez

Las Cruces,New Mexico

Summary

Personable and knowledgeable with passion for customer service and wellness. Committed to providing exceptional communication and leadership abilities, eager to learn and grow within dispensary field. Possesses foundational knowledge of cannabis products and regulations, coupled with skills in inventory management and point-of-sale systems. Focused on ensuring positive and informative experience for all clients. Ready to use and develop management and organizational skills in the Assistant Management role.

Overview

11
11
years of professional experience

Work History

Budtender

Top Crop/Chadcor Holdings
01.2024 - Current
  • Managed high volume of cash with 100% accuracy rate.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.

Lead Budtender

Dark Matter/Chadcor Holdings
04.2023 - 01.2024
  • Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
  • Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
  • Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.

Budtender

Top Crop/Chadcor Holdings
10.2022 - 04.2023
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.

Spa Manager

The Spa Downtown
01.2021 - 04.2022
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coordinated special events, attracting new clients and boosting overall sales.

Bartender/ Club Attendant/ Assistant Manager

Anthony Country Club
09.2018 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender/ Cart Girl

NMSU Golf Course
03.2017 - 09.2018
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Host/Server/Bartender

Pecan Grill & Brewery
05.2014 - 03.2017
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

Bachelor of Science - Criminal Justice

New Mexico State University
12.2019

Skills

  • Written and Oral Communication
  • Customer Service
  • Data Entry
  • Microsoft Office Suite
  • Cash Handling
  • Self motivation
  • POS System Operation
  • Product Knowledge
  • Team Leadership
  • Time Management
  • Critical Thinking
  • Store Operations
  • Sales Proficiency
  • Product Presentation

Employee of The Quarter

  • Maintained punctuality
  • Taking initiative in taking on and finishing tasks in a timely manner
  • Providing a friendly and welcoming environment
  • Working with team members and management efficiently
  • Cash handling and transactions with no errors

Timeline

Budtender

Top Crop/Chadcor Holdings
01.2024 - Current

Lead Budtender

Dark Matter/Chadcor Holdings
04.2023 - 01.2024

Budtender

Top Crop/Chadcor Holdings
10.2022 - 04.2023

Spa Manager

The Spa Downtown
01.2021 - 04.2022

Bartender/ Club Attendant/ Assistant Manager

Anthony Country Club
09.2018 - 03.2020

Bartender/ Cart Girl

NMSU Golf Course
03.2017 - 09.2018

Host/Server/Bartender

Pecan Grill & Brewery
05.2014 - 03.2017

Bachelor of Science - Criminal Justice

New Mexico State University

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