Jenna Mashburn
Franklin,NC
Summary
Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.
Overview
4
4
years of professional experience
Work History
Peer Support Specialist
No Wrong Door For Support And Recovery
Franklin, NC
09.2024 - Current
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Referred individuals to outside resources and services for additional support.
- Helped individuals overcome harmful drug and alcohol addictions.
- Educated clients on available community resources that could enhance their quality of life.
- Transported individuals safely to support meetings and medical appointments.
- Provided feedback regarding program operations and improvement opportunities.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
Dietary Manager
Healthcare Services Group
Sylva, NC
08.2023 - 08.2024
- Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided training sessions for new employees on proper food handling techniques.
- Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Coordinated menus for special events in accordance with health department standards.
- Monitored patient progress and consulted with physicians regarding dietary modifications as necessary.
Front of House Manager
Boxcar on Main
Salisbury, MD
04.2021 - 07.2023
- Monitored dining room cleanliness and tidiness at all times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Franklin High School
Franklin06-2010
Skills
- Resource referral
- Client education
- Crisis intervention
- Support group facilitation
- Case management
- Community outreach
- Team collaboration
- Problem-solving skills
Timeline
Peer Support Specialist
No Wrong Door For Support And Recovery
09.2024 - Current
Dietary Manager
Healthcare Services Group
08.2023 - 08.2024
Front of House Manager
Boxcar on Main
04.2021 - 07.2023
High School Diploma -
Franklin High School
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