Jenna Mattson

LOCKHEED MARTIN ACULIGHT

• Monitored premises to enhance safety and security for personnel and property.
• Conducted regular patrols to detect suspicious activities and potential hazards.
• Responded promptly to alarms and emergencies, ensuring swift resolution of incidents.
• Prepared detailed incident reports to inform management decisions and improve response protocols.
• Trained new security personnel on protocols and operational procedures effectively.
• Utilized surveillance equipment to monitor activities across designated areas continuously.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

• Supported facility operations by coordinating security tasks to maintain a safe environment.
• Monitored premises to ensure safety and security of personnel and property.
• Conducted regular patrols to detect suspicious activities and potential hazards.
• Assisted in enforcing company policies and procedures among staff and visitors.
• Responded to alarms and conducted investigations.
• Identified and reported safety hazards for timely remediation, enhancing overall facility safety.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Enforced facility rules by warning rule violators and evicting individuals to uphold safety standards.
• Investigated all reported incidents of theft or vandalism on premises.

• Prepared and served a variety of desserts and beverages to customers of Korean & Japanese fusion.
• Assisted customers in selecting menu items and provided recommendations.
• Operated cash register, processed transactions, and handled customer payments.
• Collaborated with team members to ensure efficient service during peak hours.
• Restocked supplies and tracked product availability to maintain optimal inventory levels.
• Trained new staff on cafe procedures and customer service to enhance team effectiveness.
• Executed opening and closing duties, including setting up and breaking down stations before and after shifts.
• Managed cash register operations efficiently and accurately.
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• Prepared vehicles for service by washing, vacuuming, and detailing interiors.
• Maintained cleanliness and safety of service area to promote efficient operations.
• Assisted technicians with minor repairs and maintenance tasks.
• Managed customer vehicle drop-offs and pickups efficiently and courteously.
• Collaborated with team members to streamline workflow in the service department.
• Updated customers on vehicle status to enhance service experience and satisfaction.
• Arranged transportation for customers and dealership staff to and from service appointments.
• Assisted mechanics with lifting heavy parts or equipment into position during engine repairs or replacements.
• Provided shuttle service for customers when their vehicle was being serviced at the shop.
• Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
• Received customer vehicles for service and parked them in designated areas.
• Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
• Contributed to service ticket writing and tagging of customer vehicles.
• Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
• Transported completed vehicles back to the customer's residence or place of business.

• Assisted customers in selecting rental vehicles based on needs and preferences.
• Coordinated rental agreements and processed customer transactions efficiently.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Educated customers on vehicle features and rental terms during pickup and drop-off processes.
• Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
• Calculated total cost for rental including taxes, fees, and other charges.
• Managed vehicle inventory and ensured proper maintenance and cleanliness standards.
• Conducted vehicle inspections before and after rentals to ensure safety compliance.
• Utilized booking software to manage reservations and track rental statuses accurately.
• Collaborated with team members to streamline rental procedures and enhance customer experience.
• Followed up with customers regarding any additional charges that may be incurred during the course of their rental agreement.
• Employed sales techniques to boost sales and services.