Emani Pierre
Miami,Florida
Summary
Proven security and customer service professional with extensive experience at Delta Five Security, adept in emergency response and facility security. Excelled in maintaining safety, enforcing strict entry protocols, and leveraging CCTV monitoring. Demonstrated exceptional observation skills and customer service, ensuring a secure and welcoming environment. Achieved significant reduction in unauthorized access through vigilant supervision and policy enforcement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Delta Five Security
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Cashier
Publix Supermarket
06.2017 - 08.2023
- Maintains up to date knowledge of store policies regarding payments, returns, and exchanges
- Answers customer telephone calls promptly & in an appropriate manner
- Works with management team to implement the proper division of responsibilities
- Prevents store losses using awareness, attention to detail, and integrity
- Works as team member performing cashier duties, stock duties, produce duties & cleaning
- Capable of reducing customer dissatisfaction through acknowledgement, decisive communication & focused solutions
- Determines customer needs by asking relevant questions & listens actively to the response
- Managed cash stock & inventory balances accurately
- Completes all point of opening & closing procedures, including counting contents of cash register
- Performed store opening duties checking all equipment for proper functioning
- Researched, calmed, & rapidly resolved customer conflicts
- Fielded & processed up to 60 or more calls per day
- Routinely helped as many as 200 or more customers each day.
Correctional Officer
The Department Of Corrections
09.2022 - 07.2023
- Enforce rules & keep order within Jails or Prisons
- Supervise activities of inmates
- Inspect facilities to ensure that they meet Security & Safety standards
- Conduct searches in the facility, such as of persons & property, for contraband.
Education
Blackhawk Security School & Jobs
HOMESTEAD SENIOR HIGH SCHOOL
06.2019
Skills
- Cash register operation
- Customer Services
- Report Writing
- First Aid Training
- Emergency Response
- Inmate Supervision
- Correctional facility procedures
- Policy Enforcement
- Inmate monitoring
- Safety and security enforcement
- Search and seizure procedures
- Observation
- Facility Security
- Weapons training
- CCTV Monitoring
Certification
Certified Correctional Officer
Timeline
Security Officer
Delta Five Security
09.2023 - Current
Correctional Officer
The Department Of Corrections
09.2022 - 07.2023
Cashier
Publix Supermarket
06.2017 - 08.2023
Blackhawk Security School & Jobs
HOMESTEAD SENIOR HIGH SCHOOL
Certified Correctional Officer
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