Jenna Maya
Phoenix,Arizona
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Paraprofessional Educator
Glendale Union High School
Phoenix, AZ
10.2023 - Current
- Preparing students for the workforce, and off campus work with sponsored local community organizations.
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
Special Education Paraprofessional
Glendale Elementary School District
Glendale, AZ
03.2023 - 10.2024
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported teacher in development of individual learning strategies.
Lead Crew Member
Go Green Cleaning
Surprise, AZ
10.2010 - 09.2021
- Residential cleaning company with all aspects of cleaning
- Managed a crew of 3-4 team members, supervised, trained new employees, and management of payments from customers
- Remained mindful of workplace safety according to predetermined specifications
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Customer Service Representative Agent
Pac Worldwide/Verizon Business
04.2008 - 10.2010
- Customer Service Representative/ Help desk For North Carolina's Division of Motor Vehicles
- Helped Customer's with any payments, collections, complaints, and any other issues related to Motor vehicle division department
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service/Retail Sales Clerk
Macy's
09.2006 - 04.2008
- Credit applications, Sales, and Floor Inventory
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
- Organized store by returning merchandise to proper areas and restocked displays
- Maintained work area and kept cash drawer organized.
Volunteer
City of Glendale
01.2003 - 01.2005
- Assisted with various of ice duties with the Field Operations Department
- Included answering phones, filing, data entry, copying, customer service, and mail.
Education
Diploma -
Moon Valley High School
Phoenix, AZ05.2006
Skills
- Administrative skills
- Supervision
- Reliable and trustworthy
- Training & Development
- Decision-making
- Technologically savvy
- Classroom Management
- Teacher Collaboration
- Classroom Organization
- Behavioral Interventions
- Life Skills Training
- Progress Monitoring
- Calm and Patient Demeanor
- Helping Students with Special Needs
Certification
- CPR/First Aide Certification
- CPI training
- Fingerprint Clearance Card-IVP
Timeline
Paraprofessional Educator
Glendale Union High School
10.2023 - Current
Special Education Paraprofessional
Glendale Elementary School District
03.2023 - 10.2024
Lead Crew Member
Go Green Cleaning
10.2010 - 09.2021
Customer Service Representative Agent
Pac Worldwide/Verizon Business
04.2008 - 10.2010
Customer Service/Retail Sales Clerk
Macy's
09.2006 - 04.2008
Volunteer
City of Glendale
01.2003 - 01.2005
Diploma -
Moon Valley High School