Jenna Mayo
Wisconsin Rapids,WI
Summary
Customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with data entry, outstanding listening, and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AmeriCold Logistics
03.2024 - Current
- Respond to Customer inquiries via e-mail and telephone. Creating purchase orders, and processing orders.
- Handling complaints in prompt, courteous, and efficient manner.
- Scheduling loads in system of E2open and Opendock and RedPairie. Resolve any Overages or shortages or damages on product.
- Checking In and out drivers for scheduled loads.
- Verify quantities on BOL's against purchase order. Making sure everything is correct no mistakes. Prepare Paperwork such as BOL's for drivers. Writing up work orders if product has to be blocked or recalled or released for warehouse.
Activities Director/Caregiver/Med Tech I
Cranberry Court Assisted Living
07.2024 - 03.2025
- Plans and oversees recreational activities at the nursing home. Creating activities that enrich residents lives with physical and cognitive exercise and socialization.
- Administer medication to residents and provide direct care. Complete charting on every shift.
- Assist with morning routine, such as getting dressed, bathing, oral hygiene, toileting care, and feeding assistance of residents, also help with transferring residents.
Customer Service Representative
Sia LTL Freight
08.2023 - 02.2024
- Handled high volume calls in a fast-paced environment.
- Started process for missing freight, shortages, or damages on the freight.
- Used the AS400 Software to answer any questions about the freight with pro#s to track the shipment.
- Followed up with customer inquiries/questions.
Customer Service Insurance Processor
Evans and Simpson & Associates
10.2021 - 08.2023
- Answered inbound calls and initiate outbound calls regarding vehicle and homeowner's insurance coverage for customers, clients and agents.
- Open and sort documents.
- Update vehicle and homeowner insurance policies in Windows-based software with accuracy and speed.
- Entered data from documents of insurance in the system.
Hotel Front Desk Agent (Seasonal position)
Sandy Valley Golf Resort
05.2021 - 10.2021
- Provide friendly, positive, up-beat and hospitable service.
- Contact guests prior to arrival to make sure details of reservations are correct and special request are noted.
- Check-in Check out procedures.
- Take golf and hotel reservations, promote hotel amenities.
Insurance Customer Service Representative
Sentry Insurance
12.2018 - 07.2019
- Provide outstanding customer service, high volume inbound calls.
- Verify and evaluate submitted bills authorize payments, advise customers of billing policies and procedures and process policy changes.
- E-mail all documents to customers of Harley-Davidson.
- Resolve concerns and maintain customer relations.
Dispatcher
Uspack Logistics
09.2013 - 12.2018
- Monitored dispatch board and adjusted call priorities
- Plan routes, update customers or advise drivers about upcoming issues.
- Matched bills of lading and reconciled quantities to verify items shipped, and order data entry.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI05.2009
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Follow-up skills
- Appointment scheduling
- Quality control
Timeline
Activities Director/Caregiver/Med Tech I
Cranberry Court Assisted Living
07.2024 - 03.2025
Customer Service Representative
AmeriCold Logistics
03.2024 - Current
Customer Service Representative
Sia LTL Freight
08.2023 - 02.2024
Customer Service Insurance Processor
Evans and Simpson & Associates
10.2021 - 08.2023
Hotel Front Desk Agent (Seasonal position)
Sandy Valley Golf Resort
05.2021 - 10.2021
Insurance Customer Service Representative
Sentry Insurance
12.2018 - 07.2019
Dispatcher
Uspack Logistics
09.2013 - 12.2018
High School Diploma -
South Milwaukee High School
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