Brooklynn Novak
Wisconsin Rapids,WI
Summary
Service training professional prepared to enhance team capabilities and elevate service standards. Proven success in designing and delivering impactful training sessions that align with business goals. Known for collaborative team efforts and achieving consistent results. Reliable and flexible, skilled in needs assessment and performance improvement. Also proficient in analytical problem-solving and clear communication, I fostered a collaborative environment that improved compliance and boosted morale, ensuring operational excellence.
Overview
7
7
years of professional experience
Work History
Certified Food Service Trainer
Kwik Trip, Inc.
09.2020 - Current
- Developed and implemented training programs for new service team members.
- Developed comprehensive training materials to support staff in understanding company policies and procedures.
- Led training sessions focused on compliance with safety and operational standards of company, local, and state standards.
- Conducted assessments to ensure staff proficiency in customer service techniques.
- Collaborated with management to refine training materials and enhance learning outcomes.
- Analyzed feedback from trainees to continuously improve curriculum effectiveness.
- Established a positive work environment by fostering open communication and collaboration among team members.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and support.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Restaurant Hostess
Hokkaido
03.2019 - 10.2020
- Welcomed and seated guests, ensuring optimal table arrangements for smooth dining experiences.
- Managed reservation systems to maximize seating efficiency during peak hours.
- Coordinated with kitchen and service staff to enhance communication and streamline operations.
- Trained new hostesses on customer service protocols and operational procedures.
- Handled guest inquiries and complaints promptly, ensuring high satisfaction levels.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Input orders accurately into POS terminal, split bills and accepted payments.
Cashier
Shopkko
10.2018 - 04.2019
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained clean and organized checkout areas to ensure operational efficiency.
- Trained new cashiers on register operations and company policies to foster team development.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Biology Major, Vet Med Track
University Stevens Point
Stevens Point, WI08-2027
General High School Education
Lincoln High School
Wisconsin Rapids, WI06-2020
Skills
- Training facilitation & cohesive module creation
- Building professional connections
- Proficient time & task management
- Strong organizational abilities
- Clear communication, written and verbal
- Accurate record maintenance
- Effective technology integration
- Analytical problem-solving
Languages
Spanish
Elementary
Interests
- Hiking
- Animal Care
- Road Trips
- Quality time with family and friends
Timeline
Certified Food Service Trainer
Kwik Trip, Inc.
09.2020 - Current
Restaurant Hostess
Hokkaido
03.2019 - 10.2020
Cashier
Shopkko
10.2018 - 04.2019
No Degree - Biology Major, Vet Med Track
University Stevens Point
General High School Education
Lincoln High School
Similar Profiles
Steven JohnsonSteven Johnson
Petroleum Driver at Kwik Trip, Inc.Petroleum Driver at Kwik Trip, Inc.
David StrattonDavid Stratton
HR Service Delivery Manager at Kwik Trip, Inc.HR Service Delivery Manager at Kwik Trip, Inc.
Zachary PearsonZachary Pearson
NA at Kwik Trip, Green Bay, KwikNA at Kwik Trip, Green Bay, Kwik
Nathan QuickNathan Quick
Internal Auditor at Telephone and Data Systems, Inc.Internal Auditor at Telephone and Data Systems, Inc.
Dale LaCountDale LaCount
Barista/Cashier at Slice of Heaven BakeryBarista/Cashier at Slice of Heaven Bakery