German Florez
Milwaukee,WI
Summary
At First Student Transportation, I excelled as a Senior Certified Trainer, leveraging my expertise in Training Needs Analysis and Coaching Techniques to enhance staff development and productivity. My innovative training materials and methods, including virtual and in-person sessions, significantly improved trainee satisfaction and performance, showcasing my commitment to creating impactful learning experiences and fostering professional growth.
Overview
17
17
years of professional experience
Work History
Senior Certified Trainer
First Student Transportation
07.2007 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Maintained organization of documents, materials, and equipment.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated workshops on leadership development for mid-level managers.
- Documented attendance, participation, and progress.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Monitored participant workflow and behaviors throughout training process.
- Established and maintained quality control standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed job-specific competencies and performance standards.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and implemented successful onboarding program.
- Created and oversaw Type training programs for operations.
Education
Milwaukee Area Technical College
Downtown Milwaukee Skills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Public Speaking
- Personalized Instruction
- Improvement plans
- Soft skills training
- Group Dynamics
- Blended Learning
- Classroom Instruction
- Improvement planning
- Personalized assessments
- Training delivery
- Training and coaching
- Virtual Training
- Multimedia integration
- Adult Learning Theory
- Program facilitation
- Learning Management Systems
- Train-the-Trainer
- Technical training
- Curriculum Creation
- Interactive Learning
- Feedback collection
- New Hire Training
- Interpersonal Communication
- Creative Problem-Solving
- Planning and coordination
- Lesson Planning
- Materials Preparation
- Training material updates
- Curriculum Planning
- Lesson Plan Development
- Remote Learning
- First Aid
- Student Engagement
- Course Planning
- Student rapport
- Program Management
- Coaching and Development
- Materials Organization
- Decision-Making
- Attention to Detail
- Clear Communication
- Data organization
- Leadership Development
- Relationship Building
- Individualized Instruction
- Critical Thinking
- Orientation and Onboarding
- Quality Assurance
- Employee Relations
- Employee Interviewing
- Project Implementation
- Employee Performance Reviews
- Work Coordination
- Training Video Production
- In-Depth Research
- Video instruction
- Needs Assessment
- Program Monitoring and Tracking
- Documentation and Recordkeeping
- Training material development
- Procedure Manual Writing
- Lectures and Discussions
- Role Playing
- Video Conferencing
- Assignment Delegation
- Employee surveying
- Creative Solution Development
- Program Design
- Focus Group Coordination
- FileMaker Pro
- Product Development
- Team Exercises
- Training Method Development
- Training Program Development
Timeline
Senior Certified Trainer
First Student Transportation
07.2007 - Current
Milwaukee Area Technical College