GSuite
Jenna McCarthy
Assistant
Friendship,NY
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Housekeeper
Clean Bees
Fort Collins, Colorado
05.2019 - 09.2020
- Managed workload across multiple houses and satisfied customer needs for cleaning standards and details.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
Technical Support Advisor
Kelly Services, Apple
Remote, Virtual
03.2018 - 05.2019
- Served as primary point of contact for triaging all technical issues, managing 6-12 calls per hour.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
Daycare Assistant
Kids Should Be Kids Daycare
Belmont, New York
12.2016 - 09.2017
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Promoted learning and social development through structured and unstructured playtime.
- Planned and implemented crafts and other activities to spark interest and enhance development.
Shop Owner
Ebay
Remote, Virtual
01.2016 - 09.2017
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Learned and remained updated on statutory requirements and regulations.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
- Completed up to 50 sales and shipments every week.
Customer Service Representative
Sykes-Alpine Access
Remote, Virtual
10.2016 - 01.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Walmart
Jamestown, New York
03.2016 - 10.2016
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Associate of Applied Science - Accounting And Business Management
Jamestown Community College
Jamestown, NY 09.2015 - 05.2016
Skills
Verbal and written communication
Software
Microsoft Office
Slack
Timeline
Housekeeper
Clean Bees
05.2019 - 09.2020
Technical Support Advisor
Kelly Services, Apple
03.2018 - 05.2019
Daycare Assistant
Kids Should Be Kids Daycare
12.2016 - 09.2017
Customer Service Representative
Sykes-Alpine Access
10.2016 - 01.2017
Cashier
Walmart
03.2016 - 10.2016
Shop Owner
Ebay
01.2016 - 09.2017
Associate of Applied Science - Accounting And Business Management
Jamestown Community College
09.2015 - 05.2016
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