JENNA McCOY
West Sacramento,CA
Summary
Excellent written and verbal communication skills Extensive problem-solving skills Absolute attention to detail Exceptional organizational skills Outstanding interpersonal skills Ability to manage multiple tasks simultaneously Ability and willingness to learn. Computer: Windows Platform; Microsoft Office Communications: Windows Outlook (and other email hosts); multi-line phone system.
Overview
21
21
years of professional experience
Work History
Security Operations Dispatcher
Sacramento Municiple Utility District
04.2019 - Current
- Demonstrate adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with stakeholders throughout the entire process.
- Maintained accurate records of all dispatched calls, work orders and ongoing projects ensuring proper documentation for future reference or legal proceedings.
- Utilized advanced dispatch software to effectively manage resources, ensuring optimal allocation and utilization across the operation.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Trained new dispatchers, sharing best practices, and fostering a positive team environment focused on excellence in service delivery.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
911 Emergency Dispatcher
Folsom Police Department
05.2009 - 03.2019
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Answer and respond to incoming phone & radio communications, determine nature of call and deploy appropriate personnel & equipment, maintain files, records & maps, operate a computer terminal & teletype
- Responsible for monitoring activities of other departments and surrounding agencies, coordinating inter-agency communications, and for answering routine inquiries from the public regarding police and communications services
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Member of the Tactical Dispatch Team
Police Clerk
City of Sacramento Police Department
10.2008 - 05.2009
- Transcribed memos and other materials, initiated and processed written police reports from citizens, received incoming telephone and voice radio calls from officers in the field requesting information, performed records checks, performed wide variety of routine clerical work including filing, billing, checking, and maintaining inventory
- Compiled and maintained information and data for statistical and financial reports, routed information to appropriate agencies and departments, maintained payroll records, assisted in the training of new personnel, and provided exceptional customer service
- Enhanced record-keeping accuracy by meticulously organizing and maintaining a wide range of police documents and files.
- Increased office efficiency through proficient use of various software applications for data entry, report generation, and records management.
- Supported overall departmental goals by participating in team meetings, contributing ideas for process improvements, and providing constructive feedback when necessary.
- Safeguarded sensitive information by adhering to strict confidentiality policies and procedures when handling personal data about officers, suspects, victims, or witnesses.
- Answered phone and provided assistance to callers under supervision of watch officer.
- Input data into spreadsheets and databases.
Receptionist/Records Coordinator
Seyfarth Shaw, LLP
09.2004 - 01.2007
- Answered multiline telephone
- Scheduled appointments for 15 attorneys and 2 paralegals
- Logged billable and non-billable time for 15 attorneys and 2 paralegal
- Maintained and managed entire case files for active and non-active clients
- Processed expense reports
- Maintained office supply and library budget
- Maintained and updated Law Library
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Multi-disciplinary coursework surrounding general education requirements
Consumnes River College & Kilgore Junior College
12.1992
High School Diploma -
Valley High School/ Rio Cazadero High School
06.1990
Skills
- Experienced with Dispatch Software Solutions
- Attentive Listening Ability
- Detail-Oriented Data Management
- Navigation Proficiency
- Technical Knowledge Base
- Service Excellence
- Analytical Problem-Solving
- Effective Time Management
- Detail-Oriented Mindset
- Strong Organizational Skills
Timeline
Security Operations Dispatcher
Sacramento Municiple Utility District
04.2019 - Current
911 Emergency Dispatcher
Folsom Police Department
05.2009 - 03.2019
Police Clerk
City of Sacramento Police Department
10.2008 - 05.2009
Receptionist/Records Coordinator
Seyfarth Shaw, LLP
09.2004 - 01.2007
High School Diploma -
Valley High School/ Rio Cazadero High School
Multi-disciplinary coursework surrounding general education requirements
Consumnes River College & Kilgore Junior College
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