Jenna McNeill
Ocala,FL
Summary
Hardworking and motivated professional looking to excel in a different career with knowledge and skills from past experience. Possesses a comprehensive background in operation management, logistics, resource management, and strategic planning. Long history of balancing team performance, customer service targets, and business objectives. Extremely dedicated to working closely with employees to build relationships and maximize productivity. Strong leader with good planning, communication, and organizational skills. Proven ability to combine vision, ingenuity, and strong business acumen.
Overview
3
3
years of professional experience
Work History
Manager
Lil' Rudy's at Midtown
Gainesville, FL
11.2023 - Current
- Managed 55+ employees.
- Wrote 28+ flawless weekly schedules.
- Kept an accurate inventory of products, valuing over $10,000.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created weekly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Bartender
Black Sheep on Broadway
Ocala, FL
06.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed accurate bar tabs and processed cash and credit card transactions.
Assistant Bar Manager/ Bartender
Opus Bar and Billiards
Belleview, FL
02.2022 - 10.2023
- Assisted in managing 20+ employees.
- Assisted in writing and overseeing weekly schedules.
- Created daily drink specials to increase sales volume and revenue.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored cash intake to reduce discrepancies.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Trained new employees to perform duties.
Education
Some College (No Degree) - A.S Business Administration
College of Central Florida
Ocala, FL12-2025
Skills
- Common Sense
- Adaptability/Flexibility
- Leadership
- Financial Management
- Operations Management
- Marketing
- Business Administration
- Schedule planning
- Time Management
- Product Management
- Sales management
- Marketing and sales experience
- Payroll Processing
- Microsoft Office Suite, Canva
References
References available upon request.
Timeline
Manager
Lil' Rudy's at Midtown
11.2023 - Current
Assistant Bar Manager/ Bartender
Opus Bar and Billiards
02.2022 - 10.2023
Bartender
Black Sheep on Broadway
06.2021 - Current
Some College (No Degree) - A.S Business Administration
College of Central Florida
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