Jenna Mills
Allegan,MI
Summary
Professional leader with track record of effective team management and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive a positive work environment.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor
Anna's House
Holland, MI
11.2025 - Current
- Supervised front-of-house operations, ensuring smooth seating, guest flow, and service coordination.
- Coordinated with the kitchen and the servers to support timely food delivery and order accuracy.
- Trained hosts and support staff on greeting standards, reservation handling, and table rotation, enhancing guest experience and operational efficiency.
- Resolved guest concerns promptly, maintaining positive dining experiences and service recovery.
- Applied adaptability during unexpected service-hour challenges, resolving issues communicating with proper channels in a timely manner
- Established a server side-work chart to improve teamwork and maintain cleanliness standards, fostering teamwork and improving cleanliness standards among staff.
- Handled customer cash transactions and ensured accurate, secure submission of nightly bank deposits.
Server
Bob Evans Restaurant
Holland, MI
08.2025 - 12.2025
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Boosted customer satisfaction by promptly addressing needs and delivering personalized service.
- Managed multiple tables simultaneously, maintaining high service quality and ensuring guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Perform closing duties, ensuring the dining area is prepared for seamless service transitions.
Process Technician
Magna Engineered Glass
Holland, MI
03.2025 - 08.2025
- Advanced troubleshooting of equipment and processes
- Diagnosed ABB robot malfunctions and fixed using controls to function properly for production.
- Performed preventative maintenance on machinery and systems to ensure operational readiness.
- Basic troubleshooting of vision systems, sensors and robotics
- Troubleshoot glass breakage in molding processes
- Navigate the Human Machine Interface (HMI)
- Utilized computerized maintenance management systems (CMMS) for tracking work orders and inventory effectively.
- Change chemical lines and jugs when used or expired. Responsibility for tracking chemical use.
- Operated Hilo to move and organize materials during cell cart changeovers.
- Develops and documents standardized processes for various operations.
Process Technician
The Stow Company
Holland, MI
04.2023 - 02.2025
- Eliminated equipment downtime by identifying root causes of problems and implementing corrective actions
- Performed electrical and mechanical troubleshooting on equipment.
- Performed preventive maintenance on equipment to ensure reliability during scheduled downtime
- Make software modifications and write programs or make modifications to cutting, edge banding, routing and drilling machinery
- Uses Auto-Cad, Auto-Cad Electrical can troubleshoot Programmable Logic Controller programs and other various programming software
- Supports engineering staff in the development of new processes for manufacturing
- Monitored objectives and coordinated communication with teams to align on performance outcomes
Technical Operator
The Stow Company
Holland, MI
07.2021 - 04.2023
- Calibrated and optimized saw, drill, and edgeband machines to enhance performance and reliability.
- Troubleshot issues with systems to resolve problems quickly to minimize downtime.
- Executed tooling changeovers to maintain production flow and meet job specifications.
- Identified opportunities to improve processes and procedures, contributing to increased output and operational efficiency.
- Performed quality material checks with attention to detail, maintaining accurate data logs for compliance and traceability.
- Submitted work orders for maintenance after inspecting belts, drives, and motors.
- Trained machine operators on equipment usage and safety protocols. and technical operators.
Level 2 machine operator
Benteler Automotive
Holland, MI
09.2020 - 07.2021
- Operated multiple machines simultaneously to meet production requirements.
- Mastered MES system and Ujigami software to support operational efficiency.
- Gauge and inspect product to ensure quality
- Assembled products based on daily work orders and customer specifications.
- Maintained accurate daily production logs and communicated incidents or non-conformance issues to supervisor.
- Prepared workstations and organized materials to streamline operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Loaded raw materials into machines and unloaded finished products to keep the manufacturing process running smoothly.
Education
High School Diploma -
Bloomingdale Public Schools
Bloomingdale, MI05.2018
Skills
- Safe work practices
- Food safety compliance
- Accurate cash management
- Customer service
- Staff training
- Team coordination
- Quality assurance
- POS system operations
- Team collaboration
Timeline
Front of House Supervisor
Anna's House
11.2025 - Current
Server
Bob Evans Restaurant
08.2025 - 12.2025
Process Technician
Magna Engineered Glass
03.2025 - 08.2025
Process Technician
The Stow Company
04.2023 - 02.2025
Technical Operator
The Stow Company
07.2021 - 04.2023
Level 2 machine operator
Benteler Automotive
09.2020 - 07.2021
High School Diploma -
Bloomingdale Public Schools