Jennifer Mooney

• Coordinate daily operations and workflow across QA, van lines, and load areas to ensure efficient throughput.
• Specialize in resolving shipment exceptions, including damages, damaged hazmat and standard hazmat processing, international shipments, missing labels, multi-recipient deliveries, and VSA/driver coding issues.
• Manage team performance through coaching and evaluations, fostering accountability, positive morale, and adherence to safety and quality standards.
• Develop and maintain employee schedules while enforcing company policies and operational procedures.
• Implemented process improvements to increase efficiency and reduce operational costs.
• Ensure accuracy in quality testing, reporting, and compliance related to customer data and service standards.
• Collaborate with engineering and customer support teams to optimize labor utilization and improve delivery accuracy.
• Operate and oversee the use of specialized equipment, including tugger vehicles, dump chutes, and heavy-load machinery.
• Analyzed and resolved customer feedback to enhance service quality and overall satisfaction.

• Ensured compliance with quality, safety, and operational standards through detailed testing, reporting, and data validation.
• Supported BCSA audit activities by accurately retrieving, organizing, and validating documentation and data.
• Trained and supported team members on QA processes, safety procedures, and compliance standards with a focus on accuracy.
• Investigated missing packages, scan failures, and disputed deliveries to identify root causes and support precise corrective actions.
• Performed Quality Assurance and Loss Prevention functions, including address corrections, shipment recovery, and damage mitigation.
• Inspected and processed packages, including damaged hazardous materials and standard hazmat, ensuring strict adherence to policy.
• Analyzed loss and damage trends to identify discrepancies and improve overall process accuracy.
• Prioritized workflow to ensure timely, accurate package resolution and consistent service performance.
• Compiled and maintained detailed reports and operational data for management review and audits.
• Collaborated with operations and customer support teams to improve accuracy and delivery quality.
• Provided frontline customer support, resolving and escalating issues with attention to detail.
• Processed Independent Contractor (IC) settlement information with a high degree of accuracy.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Maintained quality and compliance through detailed auditing, data validation, and process monitoring.
• Identified and resolved discrepancies through focused investigation and problem-solving.
• Monitored package flow for accuracy, correcting errors to ensure proper processing.
• Supported inspections and process improvements to cause high-quality outcomes.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Operated package scanning equipment to ensure accurate tracking and timely processing.
• Sorted and organized packages based on size, destination, and delivery timelines.
• Performed physical handling tasks, including lifting, moving, scanning, and sorting packages in accordance with operational and safety standards.
• Proved successful working within tight deadlines and a fast-paced environment.

• Executed grooming services including bathing, trimming, and nail clipping for various dog breeds.
• Ensured high standards of hygiene and cleanliness while traveling to customers homes.
• Developed personalized grooming plans based on individual dog needs and owner preferences.
• Managed budgets, inventory, commissions, and client requests, ensuring accuracy, efficiency, and strong client satisfaction.
• Maintained an up-to-date portfolio and managed website content to ensure accuracy and professional presentation.
• Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.

• Trained in safe handling and grooming techniques for various dog breeds.
• Delivered high-quality grooming services, ensuring client satisfaction and repeat business.
• Assisted in maintaining inventory of grooming supplies and equipment.
• Supervised junior bathers, providing guidance on best practices and techniques.
• Conducted regular assessments of pet health during grooming sessions, identifying potential issues for owners.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

• Training to be a certified pet stylist/ groomer.
• Learning how to utilize specialized grooming tools to achieve optimal results and maintain pet safety during services.
• Guided under a mentor who was the salon owner.
• Prepared pets for grooming by bathing while conducting
  detailed assessments of coat condition, overall
  health, and temperament, ensuring a
  comfortable and safe approach.
• Completed all training and guidance with passing high scores.
• Received certification November 22nd, 2018

• Portrayed diverse characters in immersive theatrical productions, enhancing guest experiences through engaging performances.
• Collaborated with production teams to develop and refine character creation with both make-up and prop develoupment, ensuring alignment with thematic goals.
• Trained new actors on performance techniques and safety protocols, fostering a cohesive and skilled team environment.
• Adapted performances (in talking roles) based on audience reactions, improving overall engagement and satisfaction.
• Developed innovative scare tactics that contributed to increased guest immersion and repeat attendance yearly.
• This attraction is open once a year up to 2 - 3 months depending on attendance numbers.

• Provided attentive care for multiple dogs, ensuring safety and well-being during visits.
• Followed pet care instructions, dietary needs, and medication regimens.
• Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
• Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners, providing the promise effective communication, consistent
  schedules, and responsiveness.
• Maintained detailed records of pet behavior and health, communicating with owners regularly.
• Maintained a welcoming and positive presence for pet owners who chose me to hire.

• Coordinated with healthcare providers to verify qualifications and maintain accurate records.
• Broad credentialing experience involving the review, analysis, evaluation, and processing of applications and supporting documentation for nurses and allied healthcare professionals.
• Review and audit travel nurse credentialing files for accuracy, completeness, and compliance with regulatory and client requirements
• Verify active state nursing licenses through appropriate state boards (e.g., compact/multi-state licenses when applicable)
• Validate required certifications and ensure they are current prior to assignment start dates
• Monitor expiration dates and proactively flag upcoming renewals
• Ensure acceptable I-9 supporting documents are provided (e.g., passport, driver’s license + Social Security card, permanent resident card)
• Conduct and review background checks, including criminal history screenings and, when required, drug screenings
• Maintain compliance with Joint Commission standards and internal credentialing policies.
• Communicate discrepancies or missing documentation to recruiters and candidates for timely resolution

Common Certifications Reviewed:

-Basic Life Support (BLS)
-Advanced Cardiovascular Life Support (ACLS)
-Pediatric Advanced Life Support (PALS)
-NIH Stroke Scale Certification (NIHSS)
-Trauma Nursing Core Course (TNCC)
-Emergency Nursing Pediatric Course (ENPC)
-Certified Emergency Nurse (CEN) (role-specific)

• Delivered exceptional service to passengers, ensuring safety and comfort during rides.
• Maintained vehicle cleanliness and provided a positive riding experience.
• Participated in the "Express Drive Program"
• Gained skills of efficiency for independent scheduling while maintaining another job.

• Evaluate controller functionality, including responsiveness and overall button performance.
• Identify and document defects, inconsistencies, and functionality issues on returns for repair. (this includes cosmetic damages as well as functionality. )
• Conduct hands-on testing for both PlayStation 4 and Xbox One controllers with attention to detail.
• Perform in-game testing to verify real-world functionality, accuracy, and user experience
• Ensure all tested units , both new and used, meet established quality standards prior to release.

This was a temporary position that reached out to me through volunteer organizations I am active in.

• Organized and led recreational programs, enhancing community engagement and participation.
• Collaborated with local organizations to promote events, increasing visibility and attendance.
• Maintain organized filing systems to ensure accurate recordkeeping and easy document retrieval.
• Coordinate reservations for community center spaces, assisting customers with scheduling and booking needs.
• Manage payments and scheduling for instructors across multiple Gwinnett County parks.
• Support event planning by organizing and attending festivals at assigned and surrounding park locations.
• Prepare community rooms for events by arranging tables and chairs as needed.

• Assisted with daily store operations to ensure optimal customer service and product availability.
• Implemented inventory management practices to streamline stock replenishment processes.
• Manage daily cash handling and financial transactions, ensuring accuracy and accountability.
• Open and close the store, including balancing registers and securing the facility.
• Maintain cleanliness and proper sanitation of frozen yogurt machines in compliance with health standards.
• Assisting with training new employees, providing guidance on operations, customer service, and best practices.

• Organize and maintain store shelves and displays in alphabetical order for easy customer access
• Update promotional materials, including signage and product displays, to reflect current campaigns
• Answer questions while promoting games, accessories, and current deals to drive sales and enhance the customer experience.

(This was a seasonal temporary job.)

Test Proctor:

• Supervised exam administration to ensure
  compliance with institutional guidelines and
  security protocols.
• Coordinated scheduling of test sessions,
  optimizing resource allocation and minimizing
  conflicts.
• Administered digital entrance exams and recorded results.
• Prepared and distributed required testing documents.
• Maintained a quiet, distraction-free testing environment
• Directed students to financial services with completed paperwork

Library Assistant:

• Managed check-in/check-out of library materials
  and maintained organization, cleanliness, and quiet environment.
• Assisted students with locating books and resources.
• Enforced library policies and addressed overdue fees.

• Managed inventory levels, ensuring timely
  restocking and minimizing waste.
• Coordinated shift schedules to optimize
  workforce allocation and coverage during peak
  hours.
• Conducted performance evaluations for crew
  members, fostering professional development
  and accountability.
• Supervised team members and oversaw
  effective and efficient completion of job duties.
• Distributed necessary tasks and duties during
  each shift.
• Promoted a culture of teamwork, leading by
  example with strong work ethic and dedication
  to company goals.
• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Maintained cleanliness and organization of cash register area to enhance customer experience.
• Trained and mentored crew members in
  operational procedures and customer service
  excellence.
• Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
• Implemented promotional sales initiatives, effectively upselling menu items to customers.
• Greeted customers entering store and responded promptly to customer needs.

• Maintained accurate cash drawer through diligent cash handling practices.
• Provided exceptional customer service, resolving inquiries and complaints effectively.
• Assisted customers with returns, refunds and resolving transaction issues.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.