Jenna Moreno
San Antonio,United States
Summary
Results-driven and proactive individual consistently tackling assigned tasks with determination and efficiency. Enjoy collaborating with others and ready to step up as a team leader when needed. With years of experience supporting sales teams and successfully resolving customer cancellations, possess exceptional communication and interpersonal skills to effectively engage with diverse clientele. Widely recognized for identifying opportunities to enhance customer satisfaction. Certified Nursing Assistant specializing in wound care, patient relations, and disease prevention, gaining valuable experience over the past two years. Strong track record of providing empathetic and compassionate support to patients in their daily activities, showcasing dedication to their well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pediatric Oncology Nurse Extern
Children's Methodist Hospital
10.2022 - Current
- Assess patients and records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information as outlined by policy
- Obtains or assists in the collection of specimens for diagnostic or waived tests
- Promote good communication and team effort among staff, physicians, management, patients, fellow employees and public
- Worked closely with other members of the healthcare team to ensure seamless coordination of care for pediatric patients with complex medical conditions.
- Served as a resource for staff development, providing training on oncology nursing best practices and new technologies in the field.
- Participated in ongoing professional development opportunities to stay current on advancements in the field of oncology nursing and bone marrow transplantation.
Customer Service Sales Representative
QVC
04.2020 - 07.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
Engagement Specialist
AbleTo
10.2021 - 02.2023
- Identifies, develops and maintains relationships with vendors used in events, activities, outings, and discount programs for employees
- Evaluates the success of each activity, event, or outing and identifies opportunities for improvement in the future
- Reaches out to potential clients for events in the future
- Ensures recreation funds are used effectively and efficiently for the improvement of company morale and the development of employee relationships
Server
La Cantera Resort
07.2022 - 02.2023
- Excellent people skills with a friendly attitude, taking customer's food and beverage order while getting their order out in a timely manner
- Attention to cleanliness and safety along with having patience and customer-oriented approach
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Education
Bachelor Science Of Nursing - Nursing
Chamberlain University
Chicago, IL03.2025
Associate of Science - Biology
San Antonio College
San Antonio, TX06-2022
High School Diploma -
Earl Warren High School
San Antonio06-2019
Skills
- Customer Service
- Presentation Competency
- Computer Literate
- Time Management
- Oncology nursing
- Medication administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved port accessing through effectively helping with other nurses along the patient's bedside.
Certification
Basic Life Support, American Red Cross, 12/01/22, www.healthstream.com/hlc/common/Request....
Timeline
Pediatric Oncology Nurse Extern
Children's Methodist Hospital
10.2022 - Current
Server
La Cantera Resort
07.2022 - 02.2023
Engagement Specialist
AbleTo
10.2021 - 02.2023
Customer Service Sales Representative
QVC
04.2020 - 07.2023
Bachelor Science Of Nursing - Nursing
Chamberlain University
Associate of Science - Biology
San Antonio College
High School Diploma -
Earl Warren High School
Similar Profiles
Mariah BarrMariah Barr
Pediatric Clinical Intern at Children's Methodist HospitalPediatric Clinical Intern at Children's Methodist Hospital
Donald HookerDonald Hooker
Division Admin. Dir. of Radiology & Endoscopy Nursing at HCA Methodist | Methodist Children's HospitalDivision Admin. Dir. of Radiology & Endoscopy Nursing at HCA Methodist | Methodist Children's Hospital
Nancy EstradaNancy Estrada
NA at Methodist/Methodist Children's HospitalNA at Methodist/Methodist Children's Hospital
DRAKE N. HERNANDEZDRAKE N. HERNANDEZ
Volunteer at Community Bible ChurchVolunteer at Community Bible Church
Angel DelarosaAngel Delarosa
ASL Residential Driver at Waste ManagementASL Residential Driver at Waste Management