Jenna Mullins
Optum Gastroenterology
Stanwood,WA
12
years of professional experience
Experienced Nursing Professional with over 10 years in outpatient clinical settings. Focused on enhancing patient care through effective communication, quality improvement initiatives, and staff mentorship. Implements evidence-based protocols to improve patient outcomes and advocates for optimal care.
Work History
Lead Registered Nurse
4 Years 6 Months- Led interdisciplinary teams to enhance patient care and streamline operational workflows in the outpatient Gastroenterology setting.
- Developed and implemented GI specific nursing protocols that improved patient outcomes and compliance with healthcare standards.
- Conducted quality improvement initiatives to identify areas for process improvement and implement best practices.
- Mentored and trained new nursing staff, fostering a culture of continuous learning and professional development.
- Coordinated care plans with healthcare providers to ensure comprehensive treatment for patients.
- Facilitated monthly nurse team meetings to discuss performance metrics and address challenges in patient care delivery.
- Evaluated nursing practices, recommending improvements that increased efficiency in daily operations.
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
Registered Nurse
5 Years 11 Months- Conducted comprehensive assessments to identify patient needs, facilitating timely interventions.
- Triaged telephonic and electronic patient inquiries, evaluating acute symptoms related to chronic GI conditions and escalating critical concerns for providers.
- Verified strict compliance with bowel preparation instructions to prevent procedure cancellations or complications.
- Executed independent nursing appointments to provide patient education and minor office procedures.
- Served as a preceptor for new nurse hires, overseeing their training while providing constructive feedback and ensuring core competencies were met.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Float Registered Nurse
1 Year- Routinely provided outpatient nursing care for patients in primary care, pediatrics and urgent care.
- Trained in specialty departments of cardiology, ear nose and throat (ENT) and gastroenterology.
- Administered medications and treatments in accordance with established clinic approved protocols.
- Collaborated with multidisciplinary teams to optimize patient care plans.
- Educated patients and families on health management and disease prevention strategies.
Education
Bachelor of Arts - Cultural Anthropology
- WSU Honors College, Passed with Distinction
- Study Abroad: Petite Soufriere, Dominica, July 2006 and July 2007. Studied the effects of television and childhood experience in a remote eastern Caribbean village; Honors thesis work was later published. Assisted medical anthropologist Marsha Quinlan in her research in bush medicine.
Associate of Science - Registered Nursing
Skills
Nursing assessment
Patient advocacy
Telephone triage
Clinical judgement
Quality improvement
Patient education
Clinical leadership
Problem-solving
Critical thinking
Patient advocacy
Timeline
Lead Registered Nurse
Optum Gastroenterology
02.2022 - CurrentRead More
Registered Nurse
The Everett Clinic Gastroenterology
02.2016 - 01.2022Read More
Float Registered Nurse
The Everett Clinic
02.2015 - 02.2016Read More
Everett Community College
Associate of Science from Registered Nursing
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Washington State University
Bachelor of Arts from Cultural Anthropology
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