Jenna Nearhouse
Shavertown,PA
Summary
Experienced management professional with over 10 years in leading teams in high-paced environments. Successfully drives operational excellence by implementing strategic plans and optimizing processes. Proven ability to enhance productivity and business performance through innovative solutions. Strong relationship builder, experienced in managing diverse teams and executing change initiatives aligned with organizational goals. Effective communicator who motivates teams to meet targets while prioritizing customer satisfaction. Committed to continuous improvement and staying updated on industry trends.
Overview
15
15
years of professional experience
Work History
Energy Broker
Power-House Energy, LLC
01.2018 - Current
- Built and maintained strong client relationships, providing tailored energy solutions and ensuring high satisfaction and retention.
- Negotiated energy contracts with suppliers, securing competitive rates and terms for clients.
- Conducted market research to identify trends, pricing opportunities, and cost-saving strategies.
- Consistently exceeded sales targets through effective negotiation, market expertise, and client-focused strategies.
- Prepared and presented detailed proposals, reports, and energy usage analyses to support informed client decisions.
- Worked with back office to solve trade breaks, position and activity reconciliation exceptions.
- Resolved billing disputes efficiently by liaising with suppliers and advocating on behalf of the client.
Retention Supervisor
Direct Energy Business
01.2015 - 11.2017
- Increased customer retention by implementing effective strategies and managing a team of retention specialists.
- Maintained knowledge of industry trends and adapted departmental priorities accordingly.
- Reduced churn by identifying at-risk customers and implementing intervention measures.
- Streamlined communication among Retention Supervisors to ensure consistent practices.
- Championed a customer-centric culture focused on outstanding service.
- Provided training on various systems, including Salesforce and ERM.
- Prepared reports on sales metrics and payroll documentation.
- Mentored and motivated team members, contributing to a team engagement score of 5.64 out of 6.0.
- Implemented marketing strategies to grow the customer base and surpassed revenue goals for six consecutive years.
Team Lead
Direct Energy Business
01.2013 - 12.2014
- Successfully trained new team members by imparting essential knowledge on company procedures and safety requirements.
- Cultivated a positive work environment by driving teamwork, fostering open communication, and implementing effective employee recognition initiatives.
- Set the standard for the team by exemplifying unwavering commitment to excellence, professionalism, and company values at all times.
- Empowered team members with the techniques required to excel in their job tasks.
- Achieved outstanding results, surpassing personal AGM goals with 216% in 2013 and 121% in 2014.
- Proactively monitored sales representatives, providing valuable feedback that significantly boosted performance.
- Streamlined processes to ensure compliance and enhance overall efficiency.
- Led quarterly training sessions focused on new sales techniques to keep the team ahead of the curve.
- Compiled comprehensive monthly and annual sales reports to effectively track progress and success.
- Consistently maintained professional and approachable interactions with customers.
- Completed advanced training in negotiation and time management strategies to further refine my skills.
Outbound Sales Representative
Direct Energy Business
09.2011 - 01.2013
- Consistently exceeded key performance indicators, showcasing a commitment to excellence.
- Developed innovative code to enhance monthly list conversion tracking, driving outstanding results.
- Managed program codes for third-party verification with precision.
- Created effective training materials for customer service and sales teams.
- Provided troubleshooting support in the manager's absence, ensuring smooth operations.
- Trained new hires and successfully conducted cold calls to generate leads.
- Built strong customer relationships through diligent follow-up, enhancing loyalty.
- Conducted market research and competitive analysis to inform strategic decisions.
- Surpassed personal sales targets using exceptional communication skills and product knowledge.
- Increased sales revenue through strategic cold calling and lead generation.
- Supported colleagues, fostering a collaborative environment focused on shared goals.
- Utilized CRM systems for efficient lead tracking and customer management.
Education
High School Diploma -
Greater Nanticoke Area
Nanticoke, PA 06-2004
Skills
- Consistent Sales Performance
- Team Leadership
- Achievement-Driven Strategy
- Strong Organizational Skills
- Cross-Functional Team Leadership
- Supervision & Training
- Process Implementation
- Problem-solving
- Operations management
- Sound Judgment & Decision-Making
- Self-Driven Professional
- Customer service
- Consultative Selling
- Negotiation Skills
- Business Acumen
- Stakeholder Collaboration
- Sales Data Management
Timeline
Energy Broker
Power-House Energy, LLC
01.2018 - Current
Retention Supervisor
Direct Energy Business
01.2015 - 11.2017
Team Lead
Direct Energy Business
01.2013 - 12.2014
Outbound Sales Representative
Direct Energy Business
09.2011 - 01.2013
High School Diploma -
Greater Nanticoke Area
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Contact
- 1101 Hillcrest Rd
- Shavertown, PA 18708
- (570) 690-7801
- Jennamnearhouse@gmail.com
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of salesforce.
- Supervised team of 15 staff members.
- Earned the “President's Club” Award in 2016 for leading a team that achieved a customer retention rate of over 90% for three consecutive years.