Jenna Pendel
linkedin.com/in/jennapendel
Summary
Versatile Cybersecurity professional with a Secret Clearance and a strong foundation in systems administration, incident response, and endpoint security across DoD environments. Recently completed M.S. in Cybersecurity and Information Assurance, supported by top-tier CompTIA and (ISC)² certifications. Proven ability to manage secure network infrastructure, perform vulnerability assessments, and analyze forensic artifacts within Windows and Linux systems. Experienced in SIEM tools, Active Directory, and ticketing systems like ServiceNow. Demonstrates a deep understanding of STIGs, malware triage, log analysis, and endpoint protection. Strong communicator and rapid problem-solver, well-suited for fast-paced, remote cybersecurity operations.
Overview
5
5
years of professional experience
9
9
Certification
Work History
System Analyst I
Chenega Corporation
Silverdale
09.2024 - Current
- Conduct secure patching, upgrades, and deployments for classified government DoD networks.
- Perform system hardening and STIG validation across Linux and Windows environments.
- Administer Active Directory accounts for multi-domain environments, ensuring access control.
- Document security configurations and remediation activities for audit and compliance purposes.
- Support 20+ Navy classrooms and conduct submarine system data onload/offload tasks.
- Troubleshoot complex endpoint and network issues across multiple secured domains.
- Apply SQL scripting and log reviews to analyze suspicious or degraded system behavior.
- Coordinate with cybersecurity teams to escalate anomalies and potential threat vectors.
Assistant Contract Technical Representative
S&K Global Solutions
Bremerton
05.2024 - 09.2024
- Administered NMCI system access and asset compliance for 4,000+ Navy personnel.
- Monitored and resolved 2,000+ monthly tickets in ServiceNow, prioritizing mission-critical issues.
- Tracked compliance metrics for mobile/desktop assets using PowerBI dashboards.
- Ensured STIG adherence through frequent system audits and vulnerability mitigation.
- Assisted with account provisioning and certificate-based authentication for secure access.
- Conducted inventory reconciliations and lifecycle management of NMCI assets.
- Collaborated with IA officers to triage alerts and analyze threat intelligence reports.
- Provided user training on secure practices and DoD software deployment protocols.
Mobile Device Specialist Lead
S&K Global Solutions
Bremerton
05.2023 - 05.2024
- Led secure deployment and encryption of 2,000+ iOS and Windows mobile endpoints.
- Resolved 400+ monthly mobile tickets, including FlankSpeed and Purebred certificate issues.
- Managed MDM operations and ensured strict alignment with DoD mobility policies.
- Generated monthly reports for device utilization, anomalies, and unauthorized connections.
- Identified and escalated mobile vulnerabilities and misconfigurations across device fleet.
- Trained junior techs on secure handling of mobile platforms and encryption standards.
- Performed OS-level troubleshooting and log analysis on compromised mobile devices.
- Reviewed network logs for endpoint anomalies and enforced multifactor authentication.
Tier 1 Technical Support Representative
Verizon
02.2021 - 05.2023
- Resolved technical issues for Verizon customers across voice, internet, and device platforms.
- Troubleshot connectivity and device configuration problems for Windows and Android systems.
- Documented and escalated security-related concerns to engineering and SOC teams.
- Assisted with two-factor authentication and account recovery for secure user access.
- Provided support for software setup, patching, and email encryption tools.
- Educated users on phishing threats and proper endpoint hardening techniques.
- Handled high ticket volumes while maintaining performance and resolution time metrics.
- Utilized CRM systems to maintain documentation, escalation notes, and customer feedback.
- Remote
Education
Master of Science - Cybersecurity and Information Assurance
Western Governors University
08-2025
Skills
- Cyber Analysis
- Endpoint Forensics
- Log Review
- SIEM Monitoring
- System Hardening
- Incident Response
- STIG Compliance
- Active Directory
- Linux Administration
- Malware Triage
- Ticket Resolution
- Access Management
- Asset Inventory
- Patch Deployment
- MDM Operations
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+
- CompTIA PenTest+
- CompTIA CASP+
- (ISC)² SSCP
- ISACA CISM
- Linux Essentials
Timeline
System Analyst I
Chenega Corporation
09.2024 - Current
Assistant Contract Technical Representative
S&K Global Solutions
05.2024 - 09.2024
Mobile Device Specialist Lead
S&K Global Solutions
05.2023 - 05.2024
Tier 1 Technical Support Representative
Verizon
02.2021 - 05.2023
Master of Science - Cybersecurity and Information Assurance
Western Governors University