Jenna Plasch
Princeton,MN
Summary
Knowledgeable and dedicated customer service professional with experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Substitute Teacher/Admin Assistant
Discovery Academy
09.2024 - Current
- Implemented classroom management techniques, creating a respectful learning atmosphere.
- Facilitated a positive classroom environment for fostering student participation.
- Established relationships with students to encourage a supportive educational experience.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Member Service Representative
Superior Choice Credit Union
02.2010 - 05.2012
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted members with several types of financial transactions in a timely and professional manner.
- Met with members to discuss their loan needs and took loan applications when necessary.
Cashier
The Home Depot
12.2009 - 01.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Childcare Assistant Teacher
Shell's Daycare
07.2009 - 10.2009
- Supervised circle time, free play, outside play and learning and developmental activities.
- Arrived at assigned areas on time, prepared and ready to work.
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Lead Sales Associate
Younkers Department Store
06.2006 - 07.2009
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
Education
Associate of Arts -
Lake Superior College
Duluth, MN12.2015
High School Diploma -
Superior Senior High School
Superior06.2007
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Teller Transactions
- Customer Data Confidentiality
- Customer Account Management
- Building Customer Trust and Loyalty
- Member Relations
- Attention to detail and accuracy
Timeline
Substitute Teacher/Admin Assistant
Discovery Academy
09.2024 - Current
Member Service Representative
Superior Choice Credit Union
02.2010 - 05.2012
Cashier
The Home Depot
12.2009 - 01.2010
Childcare Assistant Teacher
Shell's Daycare
07.2009 - 10.2009
Lead Sales Associate
Younkers Department Store
06.2006 - 07.2009
Associate of Arts -
Lake Superior College
High School Diploma -
Superior Senior High School
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