Jenna Prado
Live Oak,CA
Summary
Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Maintenance Administrative Specialist
Northern Circle Indian Housing Authority
10.2020 - 08.2023
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and maintained work orders to include material and labor costs, time logs, and priority scheduling.
- Maintained accurate time cards for maintenance crew members
- Provided weekly unit progress reports for leadership review
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns; including addressing unit concerns, delivering notices directly to residents, and performing home visits for Residency Services Department.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Reduced expenses by negotiating favorable contracts with vendors and service providers.
Eligibility Technician II
County of Yuba
12.2009 - 04.2019
- Determine eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering.
- Maintain current knowledge of multiple program regulations and procedures necessary for multi-program caseload determination.
- Authorize payments following program procedures and guidelines.
- Identify needs for health, social and/or employment services.
- Provide quality customer service and perform related work as assigned.
- Fully qualified to independently perform a variety of eligibility determinations and to explain a variety of complex rules and regulations to the customer population.
- Organize, plan and prioritize caseload work, developing specific goals and plans so that necessary case documentation is updated and filed properly within specific time limits to accomplish your work in a timely manner as established by regulations and local policy.
- Resolve problems and discrepancies with information provided, including, but not limited to, completed forms, prior records of the department and automated records by securing documentation, medical records, employment and aid confirmation from other agencies.
- Accurately gather, record and correctly evaluate data necessary for the determination of eligibility for one or more categorical aids including, but not limited to, food stamps, cash assistance and medical care.
- Dealing successfully with a variety of individuals from various socio-economic, ethnic cultural backgrounds, often when they are distraught or in high-stress situations.
- Perform interactive interviews to elicit eligibility information and identify the need for public assistance programs and services and/or continuing benefits; handle crisis situations by authorizing payment within specific guidelines or referring the customer to the proper unit or individual.
- Analyze financial, employment, family and personal information to determine initial or continuing eligibility for multiple aid programs.
Administrative Assistant
Deluxe Packages
08.2006 - 09.2007
- Assist multiple supervisors in maintaining accountability of printing production.
- Maintain steady organization of shipments to include; labeling and tracking shipments, direct and coordinate truck drivers, verify inventory for shipments.
- Manage and maintain multiple supervisors' calendars to include; add, reschedule, and coordination for affiliate availabilities.
- President of company moral organization; prepare monthly newsletters to inform all employees and affiliates of company updates to include; open positions for all locations, new or revised contracts, birthdays, employee recognitions, and company president blog.
- Multi-task daily responsibilities along with assisting affiliates with questions and phone calls, and affiliates checking for appointments, and transferring phone calls to appropriate staff.
Clerical Assistant
YCCD Nursing Department
08.2005 - 05.2006
- Maintain student database to include; providing necessary paperwork to be completed by students, verify student medical records, coordinate with students to meet deadline of registrations.
- Maintain department waitlist to include; add new registrations, select qualified registrants for next term, notify waitlist students of status, coordinate preparations for selected students, update each student record to reflect waitlist status.
- Miscellaneous Projects to include; Create Access database for Emergency Alerts, etc.
- Prepare and coordinate mailers for students of different entry levels.
- Assist faculty in preparing classroom organization and skilled learning equipment.
- Prepare daily files for staff to include; printing daily reports, pulling files, preparing log sheets and make calls to notify students of upcoming appointments in a well-organized and timely manner.
- Monitor supply budgets and maintain orders and inventory for staff and faculty and reconciled department ledgers.
- Multi-task daily responsibilities along with assisting students and affiliates with questions, phone calls and transferring phone calls to appropriate staff.
- Typed Student Procedure Manuals, and additional flyers when requested by supervisors.
Education
A.S. - Accounting, Tax preparation, general education
Yuba Community College
05.2006
Skills
- Management
- Planning
- Time management
- Money management
- Accuracy
- Efficiency
- Ability to work under high stress
- Training
- Coaching
- Communication
- Independent work
- Teamwork
- Reliability
- Confidentiality
- Leadership
- Delegation
- Initiative
- Customer relations
Timeline
Maintenance Administrative Specialist
Northern Circle Indian Housing Authority
10.2020 - 08.2023
Eligibility Technician II
County of Yuba
12.2009 - 04.2019
Administrative Assistant
Deluxe Packages
08.2006 - 09.2007
Clerical Assistant
YCCD Nursing Department
08.2005 - 05.2006
A.S. - Accounting, Tax preparation, general education
Yuba Community College