Jenna Ramirez
Sioux Falls
Summary
Dynamic Telemetry Monitor Technician at Avera McKennan Hospital, skilled in patient monitoring techniques and emergency response. Enhanced patient care through data analysis and collaboration with nursing staff. Committed to ongoing learning and professionalism, I trained new technicians, fostering a culture of safety and accuracy in critical care environments.
Experienced with cardiac rhythm monitoring and patient data analysis. Utilizes advanced telemetry equipment to ensure accurate and timely reporting. Strong understanding of emergency response protocols and consistent delivery of high-quality patient care.
Overview
20
20
years of professional experience
Work History
Telemetry Monitor Technician
Avera McKennan Hospital & University Health Center
02.2016 - Current
- Monitored patient vital signs using advanced telemetry systems to ensure timely identification of critical changes.
- Collaborated with nursing staff to interpret telemetry data, enhancing patient care and response times.
- Conducted routine equipment checks and maintenance, ensuring optimal functionality of monitoring devices.
- Educated new staff on telemetry protocols and procedures, fostering a culture of safety and accuracy.
- Analyzed trends in telemetry data to support clinical decisions and inform treatment adjustments.
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
Customer Service Representative
L & S Teleservice
01.2006 - 02.2016
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Streamlined order processing by utilizing CRM software to enhance response times and service accuracy.
- Mentored junior representatives, providing training on customer service best practices and conflict resolution strategies.
- Collaborated with cross-functional teams to improve service delivery processes, enhancing overall customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Applied Science - Criminal Justice
Kilian Community College
Sioux Falls, SD05-2009
Skills
- Professionalism and ethics
- Commitment to ongoing learning
- Patient monitoring techniques
- Emergency situation response
- Written communication proficiency
Timeline
Telemetry Monitor Technician
Avera McKennan Hospital & University Health Center
02.2016 - Current
Customer Service Representative
L & S Teleservice
01.2006 - 02.2016
Associate of Applied Science - Criminal Justice
Kilian Community College
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