Jenna Reis
Summary
Dynamic and detail-oriented Baker/Manager at Rise Coffee and Bakery, recognized for enhancing customer satisfaction through exceptional service and creative seasonal recipes. Proven expertise in food safety and sanitation, alongside strong teamwork skills, led to increased efficiency and reduced waste in production processes. Committed to maintaining high standards in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Baker/Manager
Rise Coffee and Bakery
03.2024 - Current
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Enhanced team communication by implementing efficient scheduling and reporting systems.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Baker
Dream Bakery
07.2023 - 05.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Provided excellent customer service, resolving complaints promptly and professionally.
Server
Hays City Store
10.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Saltgrass Steakhouse
01.2021 - 11.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Team Member
PTerry's
01.2019 - 01.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Hays High School
Kyle, TX06-2020
Skills
- Team player
- Customer service/Active Listener
- Food safety and sanitation
- Attention to detail
- Kitchen safety
- Cleanliness standards
- Oven operation
- Time management
- Dough handling
- Bread making
- Opening and closing duties
- Basic math
Accomplishments
- Recruited, trained and supervised 10 bakery staff.
- Collaborated with team of 7 in the development of Rise switching over from a different business.
- Worked with a team of 5 to accomplish a very large order for a well known company of 15,000+ cupcakes.
- Assisted three new menus with the season change that have happened since the business has opened.
4 Years of Culinary Classes/Competitions
All throughout high school I was placed into the culinary program that they provided and stuck through it. Found my love for being in the kitchen and making things for people. Through this class, I joined a club that would travel for competitions both team and solo based. I mainly worked with a team consisting of two other people where we made a 4-course meal for the judges while being timed and tested with limited ingredients and few equipment.
Timeline
Baker/Manager
Rise Coffee and Bakery
03.2024 - Current
Baker
Dream Bakery
07.2023 - 05.2024
Server
Hays City Store
10.2022 - 08.2023
Server/Bartender
Saltgrass Steakhouse
01.2021 - 11.2022
Team Member
PTerry's
01.2019 - 01.2021
High School Diploma -
Hays High School