JENNA RENOUF
Amherst
Summary
Dynamic warehouse professional with extensive experience at Broadreach, excelling in order fulfillment and safety compliance. Proven ability in quality control and equipment operation, complemented by strong communication skills. Recognized for enhancing workflow efficiency and training new team members, ensuring high standards in inventory management and shipment processing.
Overview
22
22
years of professional experience
Work History
Warehouse Worker
Broadreach
05.2025 - Current
- Receiving and processing shipments
- Loading and shipping
- Warehouse maintenance
- Safety compliance
- Order fulfillment
Warehouse Worker
Confer Plastics, Inc.
06.2021 - 11.2023
- Production and assembly
- Equipment operation
- Quality assurance
- Material handling and storage
- Packing and shipping
- Maintenance and safety
Collection Customer Service Representative
Knight Recovery Services
06.2017 - 01.2021
- Resolved customer inquiries regarding account status and payment options
- Implemented effective communication strategies to improve customer satisfaction ratings
- Trained new team members on collection procedures and software tools
- Developed streamlined processes for managing high-volume accounts efficiently
Warehouse Production Associate
Kohler Machine Products Inc
07.2015 - 12.2020
- Operated machinery to assemble products efficiently, adhering to safety protocols.
- Inspected finished goods for quality assurance, ensuring compliance with company standards.
- Collaborated with team members to optimize workflow and reduce production delays.
- Trained new associates on equipment operation and safety procedures to enhance team performance.
Cashier
Sears
02.2009 - 07.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring all transactions balanced at shift end.
- Assisted in training new cashiers on operational procedures and customer service standards.
Cashier
Wilson Farms
03.2004 - 01.2009
- Implemented strategies to reduce checkout wait times, enhancing overall customer satisfaction.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Collaborated with team members to improve daily operations and workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Conducted regular audits of cash handling procedures to ensure compliance with company policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Food Preparation Worker
John & Marys
03.2004 - 02.2007
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Operated kitchen equipment efficiently, adhering to safety protocols and operational guidelines.
- Assisted in meal assembly, maintaining organization and cleanliness in food preparation areas.
- Collaborated with team members to streamline food prep processes and improve overall workflow.
Education
GED -
Williamsville North High School
Williamsville, NY06-2005
Skills
- Loading and unloading
- Clear communication
- Attention to detail
- Warehouse safety
- Order preparation
- Assembly and production
- Inventory tracking
- Quality control
- Equipment operation
- Complex Problem-solving
- Shipment palletization
- Microsoft Excel
- Microsoft outlook
- Equipment troubleshooting
- Verbal and written communication
- Inventory audits
- Purchase order review
- Product management
- Material safety data sheets
- Shipping documentation
- Supply ordering
Timeline
Warehouse Worker
Broadreach
05.2025 - Current
Warehouse Worker
Confer Plastics, Inc.
06.2021 - 11.2023
Collection Customer Service Representative
Knight Recovery Services
06.2017 - 01.2021
Warehouse Production Associate
Kohler Machine Products Inc
07.2015 - 12.2020
Cashier
Sears
02.2009 - 07.2015
Cashier
Wilson Farms
03.2004 - 01.2009
Food Preparation Worker
John & Marys
03.2004 - 02.2007
GED -
Williamsville North High School