Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jenna Rivera

La Mirada,CA

Summary

Dedicated Ticketing Staff Member at CSUF, skilled in itinerary planning and complaint handling. Known for exceptional empathy and patience, I effectively organized events, enhancing customer satisfaction. My proactive approach led to improved service delivery, ensuring a seamless experience for all attendees.

Work History

Ticketing Staff Member

CSUF
Fullerton, CA
01.2026 - Current
  • Manage ticket sales and entry operations for university sporting events throughout the season
  • Process and verify more than 100 tickets nearly every game while maintaining speed and accuracy
  • Provide customer service to large crowds by answering questions and resolving issues efficiently
  • Collaborate with event staff to ensure safe, organized, and successful game-day operations

Education

No Degree - Kinesiology

California State University, Fullerton
Fullerton, CA

Skills

  • Empathy and patience
  • Itinerary planning
  • Complaint handling
  • Organization
  • Fast learner
  • Highly dependable

Languages

Spanish
Professional Working

Timeline

Ticketing Staff Member

CSUF
01.2026 - Current

No Degree - Kinesiology

California State University, Fullerton
Jenna Rivera