Jenna Rodriguez
Hialeah
Summary
Nursing professional with solid foundation in regional management and team leadership. Skilled in strategic planning, operational efficiency, and driving performance outcomes. Strong focus on fostering collaboration, adapting to change, and delivering measurable results. Known for effective communication, problem-solving abilities, and commitment to organizational goals. Great ability to educate, demonstrate and teach new technologies. Proactive nursing professional with experience recruiting, training, and motivating teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Director, Adult Med-Surg & Nursing
Broward Health – Coral Springs Hospital
06.2024 - Current
- Manage daily operations for five Med-Surg/Telemetry inpatient units, including oversight of nursing support staff such as wound care specialists, telemetry monitor technicians, nursing supervisors, and patient observers.
- Design and implement an Assistant Nurse Model to deliver consistent frontline leadership around the clock.
- Direct labor management efforts to optimize productivity and control premium pay expenses.
- Key Accomplishments
- Established an outpatient infusion oncology center
- Led the facility to achieve designation as a Center of Excellence in Hernia Surgery
Interim Director of Nursing – Inpatient Services
Coral Gables Hospital
01.2023 - 06.2024
- Oversee daily operations of Inpatient units (Telemetry, Med-Surg, Surgical Step-Down) to ensure quality of care is provided to all patients.
- Collaborated with the interdisciplinary teams to establish and maintain a streamlined patient discharge process, reducing length of stay by 10%
- Served as Patient Experience Committee chair collaborating with the interdisciplinary team
- Educated staff on HCAHPS and Stewards CARES initiative
- Successfully reinvigorated patient experience program resulting in increased patient satisfaction scores from 50th percentile to 93rd percentile. The highest inpatient scores within the company.
- Collaborate with pharmacy on the Drug Diversion program on the units
Nurse Manager – Telemetry
Coral Gables Hospital
01.2022 - 01.2023
- Work with patient safety officer and quality director to ensure incident reporting and compliance requirements are met within patient care and regulatory standards
- Reduce premium pay by 40% in the first year
Nursing Informatics Manager
Coral Gables Hospital
10.2016 - 01.2022
- Worked with Med-Surg Tele patients at a 6:1 ratio
- Assessed and monitored patients in collaboration with health care team to ensure proper care of patients
- Administered medication and IVs in a safe and accurate manner
- Help to maintain a clean and safe environment for patients
- Manage patient records and document care accurately in the EHR
- Provide on-going education and support for clinicians in the appropriate use of the electronic health record
- Ensure the hospital is well positioned for system enhancements including implementation, on-going support, and maintenance of EHR integrations
- Provide oversight and coordination of downtime procedures
- Act as site advocate for specific workflows and ensure regulatory compliance
- Builds collaborative relationships with clinical and ancillary areas to facilitate an integrated electronic health record
- Conduct physician and clinician training / onboarding
- Collaborates with end-users to cultivate ideas for the EHR
- Assesses and identifies risk and issues throughout all aspects of the EHR application
- Project manager for system upgrade, enhancements, and utilization
- Key Accomplishments
- Implementation of Market Wide Miami-Dade TeleER initiative during COVID
- Lead Tenet – Steward Divestiture for CGH
- Led the facility through the implementation of Cerner First Net
Quality Data Abstractor / Orthopedic Coordinator
Coral Gables Hospital
02.2015 - 10.2016
- Collect clinical data, analyze, and report to CMS and TJC for facility quality measures
- Participate in quality assurance audits of abstracted data to identify errors
- Concurrent chart review on core measures
- Conduct pre-operative case review for spinal surgical procedures
- Assist with Physician and Nursing Electronic Medical Record system training
- Work on developing and obtaining certification for an Orthopedic program following Joint Commission criteria and ensure evidence based practice is a standard of care for all patients undergoing total knee and total hip replacement surgery
- Partake in Joint Commission Orthopedic program survey and serve as a go to for the programs initiatives and quality standards
- Coordinate all meetings and events pertaining to the development of the Orthopedic Center of Excellence program.
- Key Accomplishments
- Initiate journey toward TJC Orthopedic Center of Excellence
Patient Navigator
Coral Gables Hospital
07.2013 - 02.2015
- Display outstanding communication skills; confidently interact with people of diverse socio-cultural backgrounds to research and provide solutions pertaining to patients and healthcare problems.
- Assist with developing an evidence-based readmission reduction program
- Assist with patient education regarding Congestive Heart Failure disease maintenance in conjunction with the facilities readmission reduction program
- Assist with patient advocacy
- Coordinate / lead informational seminars for patients with upcoming orthopedic surgical procedures
- Key Accomplishments
- Assist in developing evidence-based readmission reduction program
- Establish and cultivate long-term quality relationships with Assisted Living Facilities/Skilled Nursing Facilities/Nursing Homes
Lead Patient Access Representative
Palmetto General Hospital / Conifer Health Solutions
09.2007 - 07.2013
- Assist IMPACT personnel for mock testing of the PAS / Cerner system
- Coordinate operations in the insurance verification area (PASU), outpatient diagnostic center, oncology center, and rehab center
- Financially consult patients on liability and ensure understanding of benefits in turn to reduce bad debt.
- Ensure all accounts had the necessary pre-cert / authorization / referral needed for claim payment
- Serve as a Patient Access System (PAS) super-user for the facility and assist with the implementation of PAS.
- Assist with staff development / training
- Assist physician liaison and physician offices with issue resolution and service recovery
- Assist with interdepartmental reports
- Obtain benefit verification and ensure accurate reimbursement from insurance payers
- Key Accomplishments
- Assist as a super user for a sister facility in Texas, Houston Northwest Medical Center in their PAS Go Live
Education
Masters of Science - Nursing Leadership
University of Central Florida
02.2026
Bachelors of Science - Nursing
Miami Dade College
01.2021
Associates in Science - Registered Nurse
Miami Dade College
01.2016
Associates in Arts - Health Services Administration
Miami Dade College
01.2012
Technical Certificate - Licensed Practical Nurse
Miami Lakes Educational Center
01.2012
High School Diploma - undefined
Miami Lakes Education Center
01.2007
Skills
- Staff management
- Staff oversight
- Talent acquisition
- Patient satisfaction
- Team leadership
- Teamwork and collaboration
- Financial management
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
Certification
- Registered Nurse (RN), State of Florida, 2016
- Licensed Practical Nurse (LPN), State of Florida, 2012
- BLS/ACLS Certified, American Heart Association
Languages
Fluent in English and Spanish
Timeline
Regional Director, Adult Med-Surg & Nursing
Broward Health – Coral Springs Hospital
06.2024 - Current
Interim Director of Nursing – Inpatient Services
Coral Gables Hospital
01.2023 - 06.2024
Nurse Manager – Telemetry
Coral Gables Hospital
01.2022 - 01.2023
Nursing Informatics Manager
Coral Gables Hospital
10.2016 - 01.2022
Quality Data Abstractor / Orthopedic Coordinator
Coral Gables Hospital
02.2015 - 10.2016
Patient Navigator
Coral Gables Hospital
07.2013 - 02.2015
Lead Patient Access Representative
Palmetto General Hospital / Conifer Health Solutions
09.2007 - 07.2013
Bachelors of Science - Nursing
Miami Dade College
Associates in Science - Registered Nurse
Miami Dade College
Associates in Arts - Health Services Administration
Miami Dade College
Technical Certificate - Licensed Practical Nurse
Miami Lakes Educational Center
High School Diploma - undefined
Miami Lakes Education Center
Masters of Science - Nursing Leadership
University of Central Florida