Jenna Rodriguez
Tampa,FL
Summary
Customer Success professional with 2+ years of SaaS experience managing onboarding, adoption, retention, and renewals across a portfolio of accounts. Skilled in building stakeholder relationships, managing escalations, and driving customer outcomes through consultative support. Experienced across Gainsight, Salesforce, HubSpot, Microsoft Dynamics 365, Intercom, and Jira. Background in business development with strengths in discovery, objection handling, and early-stage customer engagement.
Overview
3
3
years of professional experience
Work History
Customer Success Specialist
Pipedrive
St Petersburg, FL
06.2024 - Current
- Owned a portfolio of customer accounts across onboarding, adoption, retention, and renewal stages.
- Acted as a strategic advisor, helping customers optimize CRM processes and achieve desired business outcomes.
- Led customer lifecycle management through onboarding, ongoing success planning, and renewal conversations.
- Collaborated cross-functionally with technical teams to advocate for customers and resolve complex challenges.
- Delivered consultative recommendations around automation, integration, API, data management, and workflow optimization to drive adoption and customer satisfaction.
Business Development Representative
North American Roofing
Tampa, FL
07.2023 - 06.2024
- Managed early-stage customer relationships through discovery conversations, stakeholder communication, and consultative needs analysis to understand business needs and qualify opportunities.
- Coordinated onboarding-related processes, including vendor portal setup, documentation requirements, and cross-functional collaboration with internal teams to ensure smooth customer implementation.
- Handled customer objections and escalations, maintaining relationships, managing expectations, and supporting a seamless transition from prospect to onboarding stages.
Education
Bachelor of Science - Literature
University of California, Los Angeles
Los Angeles06-2022
Skills
- Gainsight
- Salesforce
- HubSpot
- Jira
- Intercom
- Google Workspace
- Microsoft Office 365
- Slack
Timeline
Customer Success Specialist
Pipedrive
06.2024 - Current
Business Development Representative
North American Roofing
07.2023 - 06.2024
Bachelor of Science - Literature
University of California, Los Angeles