Highly organized and detail-oriented professional with strong leadership abilities and a proven track record in managing high-volume customer accounts. Thrives in fast-paced environments while consistently delivering accurate, timely results and maintaining excellent client relationships. Self-motivated, punctual, and a dependable team player with a commitment to operational excellence and customer satisfaction. Seeking a full-time opportunity to contribute to a dynamic and growth-oriented organization.
Hi, I’m
Jenna Roman
Operations Specialist
Newark,CA
Summary
Overview
17
years of professional experience
4
years of post-secondary education
Work History
CodeWizardsHQ
Operations Specialist
05.2022 - Current
Job overview
- Manage a high volume of customer accounts globally, including students, parents, and instructors.
- Serve as the primary point of contact for parent and student communications via phone, email, and SMS, ensuring timely and effective support.
- Coordinate and execute administrative duties such as course enrollments, data entry, scheduling, and overseeing the smooth daily operation of virtual classes.
- Monitor and maintain accurate billing and payment records, ensuring compliance with established payment structures.
- Oversee the company's TrustPilot account, responding to reviews and maintaining a positive brand presence.
Claim Jumper
Server
01.2011 - 01.2013
Job overview
- Delivered exceptional customer service by accurately entering orders into the company system and ensuring timely preparation and handling of food and beverages.
- Maintained clean, organized, and compliant workstations in accordance with health regulations and company policies.
- Trained and supported new team members to ensure consistency and quality in service and operations.
- Handled cash transactions and processed various forms of payment with accuracy and efficiency.
- Consistently adhered to safety standards and operational protocols to ensure a high-quality customer experience.
Elephant Bar Restaurant
Server
01.2008 - 01.2011
Job overview
- Provided outstanding customer service to ensure a positive and satisfying guest experience.
- Accurately entered food and beverage orders into the company’s point-of-sale system and ensured proper handling and timely delivery.
- Maintained a clean, organized, and efficient workspace in compliance with company guidelines and health protocols.
- Adhered to operational procedures and company standards to maintain service quality and guest satisfaction.
Education
San Jose State UniversitySan Jose, CA
B.A from Business Marketing
01.2010 - 01.2014
University Overview
Earned a Bachelor’s degree in Business with a focus in Marketing. As the first person in my family to graduate from college, this achievement represents a significant personal and professional milestone. Proud to have set a new precedent for future generations and to have developed a strong foundation in business principles, customer engagement, and brand development.
Skills
Operational Efficiency
Personal Information
Personal Information
Authorized To Work: USTimeline
Operations Specialist
CodeWizardsHQ
05.2022 - Current
Server
Claim Jumper
01.2011 - 01.2013
San Jose State University
B.A from Business Marketing
01.2010 - 01.2014
Server
Elephant Bar Restaurant
01.2008 - 01.2011
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