Jenna-Rose LaFlamme
Mechanicsburg,PA
Summary
Dedicated and driven individual with 14+ years of experience in the hospitality industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable about scheduling, money handling and team management. Eager to develop and advance professionally into a more challenging position.
Overview
2
2
years of professional experience
Work History
Shift Manager/Lead Server
Sophia’s At Walden
Mechanicsburg, PA
01.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
Lead Server
Tomato Pie Cafe
Lititz, PA
08.2022 - 01.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
Education
Certificate - Human Resources Management
D’Aniello Institute For Veterans And Military Fami
Remote06.2022
Welding Technology
Honolulu Community College
Honolulu, HI06.2017
Skills
- Customer service-oriented mindset
- Scheduling and appointment management
- Strong organization and multitasking abilities
- Excellent communication and interpersonal skills
- Professional and friendly telephone etiquette
- Flexibility and adaptability to changing situations
- Attention to detail and accuracy handling administrative tasks
Timeline
Shift Manager/Lead Server
Sophia’s At Walden
01.2024 - Current
Lead Server
Tomato Pie Cafe
08.2022 - 01.2024
Certificate - Human Resources Management
D’Aniello Institute For Veterans And Military Fami
Welding Technology
Honolulu Community College