Jenna Savage
Denton,TX
Summary
Accomplished Store Manager adept in customer service and staff training/development, significantly enhanced customer satisfaction. Leveraged problem-solving and store merchandising skills to drive sales strategies and loss prevention, resulting in a noticeable increase in store performance. Excelled in creating a positive work environment, fostering team unity, and optimizing operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Spec's Wines, Spirits & Finer Foods
Denton, TX
06.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Gas Station Clerk
Rj's Conoco
Gainesville, TX
05.2017 - 08.2017
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Assisted in maintaining back room operations by unloading deliveries.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
- Supported management with administrative tasks such as preparing reports on sales performance or tracking employee hours worked.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
Fruit Arranger
Edible Arrangements
Bedford, TX
02.2015 - 07.2015
- Improved client satisfaction through careful attention to detail and proactive communication during the planning process.
- Supported marketing initiatives by creating visually appealing promotional materials for events that captured audience interest.
- Enhanced event quality by meticulously planning and coordinating all logistical aspects of events.
- Maintained a thorough understanding of market trends, enabling the creation of innovative event concepts that resonated with target audiences.
- Mentored junior team members, sharing industry knowledge and best practices to support their professional growth and development.
- Delivered successful events within tight deadlines by efficiently prioritizing tasks and delegating responsibilities as needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
Cashier
Traditions Spirits
Thackerville, OK
03.2014 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Set up new sales displays each week with fresh merchandise.
Education
Diploma -
Callisburg High School
Callisburg, TX06.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Operations
- Store Merchandising
- Cash Management
- Goals and performance
- Store displays
- Staff Management
- Work Planning and Prioritization
- Sales Strategies
- Loss Prevention Procedures
- Staff training/development
Timeline
Store Manager
Spec's Wines, Spirits & Finer Foods
06.2018 - Current
Gas Station Clerk
Rj's Conoco
05.2017 - 08.2017
Fruit Arranger
Edible Arrangements
02.2015 - 07.2015
Cashier
Traditions Spirits
03.2014 - 08.2014
Diploma -
Callisburg High School