Jenna Scanlon

• Monitored vital signs and documented patient information accurately for effective ongoing assessments.
• Assisted in the management of patient flow, ensuring timely treatment and efficient service delivery.
• Trained new technicians on emergency protocols and equipment usage to enhance team performance.
• Trained AEMT students regularly during their ED rotations
• Conducted regular audits of equipment and supplies to maintain operational readiness and compliance standards.
• Developed interpersonal rapport with patients from diverse backgrounds while maintaining empathy and professionalism throughout their stay.
• Streamlined ED operations by stocking treatment rooms with necessary supplies and maintaining cleanliness in all areas.
• Assisted physicians in performing minor procedures such as suturing wounds, splinting fractures, and applying dressings to ensure optimal healing outcomes.
• Placed IVs, collected basic samples, labeled specimens properly, and transferred to the laboratory for testing.
• Regularly placed ultrasound guided IV's and trained others on the skill
• Assisted with resuscitation, CPR, and emergency airway procedures.

Volunteer Position - I maintained this position regularly throughout college and for some time afterward and now run there when needed, but otherwise infrequently.

• Responded to 911 calls for medical emergencies at an agency with greater than 3,500 calls annually
• Controlled wounds and injuries en-route to hospitals, ensuring patients were stabilized for advanced treatments.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Administered CPR, oxygen and other life-saving medical treatments.
• Communicated with patients about pain, comfort, and needs during transport, enhancing patient care experience.
• Utilized oxygen tanks, EKGs and IVs to perform various medical procedures.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Educated the public on emergency medical services.
• Trained new EMTs and AEMTs on proper protocols and procedures.
• Delivered emotional support to patients and families.

As an Emergency Department Medical Scribe, I worked closely with a variety of Emergency Medicine physicians to accurately transcribe medical decision making into appropriate patient records. I worked in the busiest ER in Vermont in a fast-paced, high stress environment to correctly summarize the events of a patient's ED stay.

• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
• Accompanied physicians through the day in fast-paced, stressful environments.
• Accompanied physicians through the day in fast-paced, stressful environments.
• Interacted with physicians, nursing staff, technicians and medical assistants throughout the facility.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Accepted dictated notes and produced professional documents with outlined information.

I worked at Staples as a Sales Associate and Cashier assisting customers with sales and finding any office supplies they may need. I worked on the floor making sure the aisles were clean, stocking supplies, and assisting customers. I also frequently worked on freight. In addition, I was a trained cashier greeting customers, directing them to other associates for assistance or to the correct part of the store, and ringing customers out for their purchases.

• Resolved customer challenges by recommending tailored products and services.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged customers in friendly conversation to identify specific needs and preferences.
• Used in-store system to locate inventory and place special orders for customers.

At Live Message America, I worked as a call center agent. This meant that I answered the phones as an answering service for companies throughout the country. I navigated a complicated computer system to send correct messages to companies from their customers and handled sensitive information for places from lawyers’ offices to doctors’ offices and insurance companies. I provided quick, efficient and kind customer service to customers calling in to reach the company I was answering for and provided detailed and accurate messages for my clients to get back to their customers. In my short time here, I helped to train new workers on our system.

• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Resolved disputes, complaints, and discrepancies efficiently, fostering customer loyalty through courteous interactions.
• Automated processes to manage remote network.