Megan Brown

This role is taken by me as an overtime per diem, while currently still working full time as a technician with the University of Rochester.

• Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
• Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
• Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
• Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
• Monitored patient progress and reported changes to healthcare professionals.

This role is taken by me as an overtime per diem, while currently still working full time as a technician with the University of Rochester.

• Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
• Supported patients physical needs, assisting with mobility and personal hygiene tasks as required.
• Collaborated with interdisciplinary healthcare teams to ensure optimal patient care and outcomes during observation periods.
• Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
• Maintained a safe environment for both patients and staff by adhering to infection control protocols and hospital guidelines.
• Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
• Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Prepared lab specimens for diagnostic evaluation.
• Oriented and trained new staff on proper procedures and policies.
• Streamlined new work flow processes,used by entire department to ensure timely patient care and even workload.
• Created new oncoming staff training folders.

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.

• Reduced patient anxiety during transport by maintaining open communication and answering questions.
• Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
• Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
• Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
• Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
• Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
• Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
• Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
• Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.

• Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
• Streamlined communication between departments for improved schedule adherence and reduced conflicts.
• Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
• Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
• Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
• Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.