Jenna Scarpa
Far Hills,NJ
Summary
Highly organized and results-driven Account Manager with a proven track record of excelling in fast-paced environments. Demonstrates expertise in data entry, records management, and account management, with a keen ability to streamline processes and reduce operational costs. Tech-savvy and proficient in a wide range of software applications. Committed to fostering strong relationships with suppliers, customers, and colleagues to drive collaboration and achieve business objectives. Known for a strong work ethic, attention to detail, and proactive problem-solving approach.
Overview
9
9
years of professional experience
Work History
Account Manager & ISO 9001 Internal Auditor
Stephen Gould
04.2022 - Current
- Spearhead processing of Quality Management Standard documents, including ISO forms, RMAs, and quality control action plans.
- Collaborate with manufacturing partners to gather quotes, oversee program execution, and coordinate stakeholder communication.
- Ensure comprehensive documentation for orders and portfolios, maintaining accurate records and smooth operations.
- Conduct program RFQs to align with client budgets and timelines.
- Manage project timelines from inception to completion, ensuring early or on-time delivery.
- Conduct internal audits for ISO 9001 compliance and implement corrective actions.
- Lead root cause analysis and implement CAPA to address quality issues and improve processes.
- Monitor and report on KPIs related to quality and compliance.
- Negotiate contracts with manufacturing partners to secure optimal lead times, competitive costs, and favorable terms.
- Execute multiple programs for clients across diverse industries, enhancing client satisfaction.
Supply Chain Scheduling Manager
Novartis Pharmaceuticals
09.2021 - 04.2022
- Directed all planning and scheduling activities to implement Global Commercial and Clinical Supply Plans.
- Established, managed, and communicated clinical and commercial demand schedules and timelines with internal and external stakeholders.
- Oversaw order management, including sales order creation, order monitoring, order confirmations, and maintaining inbound and outbound deliveries.
- Removed delivery blocks and initiated orders at Contract Manufacturing Organizations (CMOs).
- Effectively communicated with global stakeholders, including Customer Service Centers, Quality Assurance, Apheresis Operations, and Global Manufacturing Sites.
Client Services Manager
J Walker Co
04.2016 - 03.2022
- Coached and mentored employees, significantly boosting team morale and productivity, resulting in a 20% increase in overall performance.
- Leveraged upselling opportunities and marketing promotions to drive revenue, achieving a 15% increase in sales.
- Managed over 50 customer calls daily, significantly enhancing sales and customer satisfaction through effective communication and problem-solving.
- Developed comprehensive training programs for new hires, improving onboarding efficiency and reducing training time by 20%.
- Analyzed customer feedback and sales data to implement successful strategies, leading to an improvement in customer retention rates.
- Coordinated with the marketing team to develop impactful promotional materials and resolve complex customer issues, enhancing brand visibility and customer loyalty.
Education
Bachelor of Science in Supply Chain and Logistics -
Rowan University
Glassboro, NJ05.2022
Bachelor of Science in Marketing -
Rowan University
Glassboro, NJ05.2022
Skills
- Project Management
- Team Leadership
- Stakeholder Management
- Risk & Budget Management
- Process Improvement
- Communication & Problem-Solving
- Time Management
- Client & Vendor Relations
- Account Management
- Sales Strategy & Contract Negotiation
- Performance Metrics Analysis
- ISO 9001 Standards & Internal Auditing
- Quality Management Systems (QMS)
- Corrective and Preventive Actions (CAPA)
Women's Collegiate Lacrosse DIII (2019-2021)
.
Timeline
Account Manager & ISO 9001 Internal Auditor
Stephen Gould
04.2022 - Current
Supply Chain Scheduling Manager
Novartis Pharmaceuticals
09.2021 - 04.2022
Client Services Manager
J Walker Co
04.2016 - 03.2022
Bachelor of Science in Supply Chain and Logistics -
Rowan University
Bachelor of Science in Marketing -
Rowan University
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